Contact us | Redland City Council

Contact us

Find us online

We aim to respond within 5-10 business days.

To contact your local councillor, please refer to contact details listed on our Mayor and councillor profiles page.

Contact details

Telephone: (07) 3829 8999 (8.30am to 4.30pm Monday – Friday, excluding public holidays)
Outside business hours you will be connected to our emergency messaging service.

Postal address: Redland City Council, PO Box 21, Cleveland QLD 4163

Physical address: Redland City Council, Corner Middle and Bloomfield Streets, Cleveland QLD 4163, Australia

Fax number: (07) 3829 8765

We will acknowledge receipt of your email immediately and provide a full response within 10 business days where possible.

Visit our customer service centres

Corner Middle and Bloomfield Streets
Cleveland QLD 4163
Phone contact: (07) 3829 8999
View location on map

Noeleen Street
(adjacent to Capalaba bus station and library) 
Capalaba QLD 4157
Phone contact: (07) 3829 8999
View location on map

Victoria Point
7-15 Bunker Rd
(inside the Library Building at Victoria Point Lakeside, entrance via High Street)
Victoria Point QLD 4165
Phone contact: (07) 3829 8999
View location on map

Customer Service Centre opening hours

  • Cleveland and Capalaba open Monday to Friday, 8.30am to 4.30pm – excluding public holidays
  • Victoria Point open Monday to Friday, 9.00am to 5.00pm – excluding public holidays
  • Opening hours for telephone calls Monday to Friday, 8.30am to 4.30pm – excluding public holidays

Key services available at our Customer Service Centres

  • Rate payments (EFTPOS facilities available) 
  • Pensioner assistance with concession information and entitlements
  • Dog and cat registrations
  • Building and Planning enquiries (available at Cleveland) including lodgement of applications 
    • Please note: lodgement of development applications are not accepted over the counter after 4.00pm
  • Food business and public health enquiries, and lodgement of applications
  • General information and enquiries
  • Commissioners for Declarations are available to witness documents at all centres:
    • Cleveland and Capalaba: Tuesday and Thursday, 8.30-9.30am
    • Victoria Point: Tuesday and Thursday 9.00-10.00am

Assisted services

Language assistance

  • If you need an interpreter, please call the National Translating and Interpreting Service (TIS) on 131 450 to speak to a Council officer.
  • To use this service, you will need to tell them your preferred language. This is a free service for Council-related business.

National Relay Service

If you have a hearing or speech impairment, contact us using the National Relay Service (NRS).

Teletypewriter (TTY) users

Phone 133 677 then enter the Redland City Council number:
(07) 3829 8999

Speak and Listen (speech-to-speech relay) users

Phone 1300 555 727 then ask for Redland City Council on:
(07) 3829 8999

Internet relay users

Log on to Internet relay and then enter the Redland City Council number: (07) 3829 8999

Hearing loop technology

Council provides hearing loop technology (also known as audio induction loop) at all Customer Service Centres to assist customers with reduced ranges of hearing.

See the ‘Customer Service Centres’ sub-heading above for location and opening hours.

Customer service standards and customer charter

We are committed to responding to you quickly and efficiently and aim to meet set customer service standards. We value your feedback about your customer service experience. Take our customer service survey.

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