Pay your rates
Redland City Council has a variety of payment options like online, BPAY or by telephone. Council prefers contactless payments methods:
Online
Options for paying your rates online:
- QuickPay – PAY YOUR RATES BY CREDIT CARD – without logging on to myServices.
- Log into your myServices account
Log into myServices
BPAY via your bank
Pay via your bank or financial institution - online, telephone or in-branch.
- Use Redland City Council’s BPAY biller code: 53058
- Include the reference number on your rates notice
Telephone
Contact Redland City Council: 1300 300 943 (24hrs, 7 days a week).
- Local call cost (within Australia).
- Visa and MasterCard are accepted.
Other Payment methods
Direct Debit
How to set up, amend or cancel a direct debit to pay your rates
Online
Property owners or authorised representatives can use this form to set up a new direct debit, change an existing direct or cancel a direct debit for up to four (4) properties. The application needs to be received a minimum of seven (7) business days to process the new applications or changes to existing agreements
- Make sure you have time to apply
Completing this application form typically takes about 10 minutes. You'll be able to save your application and resume later if you need more time.
- Gather your information
You will need the following to complete and submit your application:
- A rates notice so you can provide the correct property number/s and the property owner's name/s
- Your bank account details, if setting up a new direct debit or updating your bank details.
- Read the Direct Debit Request Service Agreement(PDF, 120KB)
- Complete the online form
Apply now
- We'll process your application
You will receive a confirmation email or letter once we have processed your application.
In Person, By Email, Fax or Post
To apply, download and complete the Direct Debit Request(PDF, 198KB)
Once completed, you can submit your form in person, by email, faxing (07) 3829 8765 or post.
Post: Redland City Council, PO Box 21, Cleveland, Qld 4163
Scan and email: internalreceipting@redland.qld.gov.au
Fax: (07) 3829 8765
For our Customer Service centre opening hours and mapped locations refer to our Contact us page.
Post
Post a cheque, credit card authority or money order to:
Redland City Council
PO Box 21
Cleveland, Qld 4163
From overseas – post to the above address, with bank draft in Australian dollars only.
Over the counter
For our Customer Service centre opening hours and mapped locations refer to our Contact us page.
Refunds and payment transfers
Rates refunds and payment transfers may be available if an overpayment or an incorrect payment has been made to a rate account.
Rates Refund/Transfer Request form(PDF, 105KB)
Overdue rates and interest
Rates and charges must be paid by the due date.
Interest will be charged on overdue rates at 12.12% a year compound, calculated on daily charge balances until full payment is received.
Difficulty paying your rates
Sometimes circumstances make it difficult to pay rates. If you can’t pay the total amount of your rate and water account by the due date, you may be eligible to enter a payment arrangement. A payment arrangement will provide you more time to pay, without incurring interest.
The following payment arrangements may be offered, subject to the individual circumstances of each property owner:
- Request an extension: An extension may be requested if the outstanding amount applies only to the current quarter.
- Multiple Outstanding Notices: If a property has more than one outstanding rate notice, setting up a payment plan is recommended to manage the arrears and prevent falling further behind. These arrangements will consider an approximate amount of any future notices that will fall due within the arrangement term.
- Financial Hardship: Council offers payment plans to eligible customers experiencing payment difficulties, including those in financial hardship. Under the current Financial Hardship Policy, individuals who establish and maintain an agreed-upon payment plan may be considered for an interest-free arrangement on their overdue rates.
Terms of the above arrangements will vary based on the individual circumstances of each property owner. The following arrangement terms are available to be paid by way of instalments (weekly/fortnightly/monthly) by an agreed date.
- 3-month arrangement period or
- 6-month arrangement period or
- Longer periods considered under the Financial Hardship Policy
Contact us so we can discuss your situation and make a suitable arrangement for payment.
If an arrangement is not made, and full payment of rates is not received by the date shown on the rates notice, the overdue rates will attract interest compounded daily and could result in legal action being taken.
Please note that if an overdue rate account has remained unpaid:
- for three years for a property with an approved dwelling
- for one year for vacant land or land used only for commercial purposes with obtained judgment
Council can then obtain resolution to sell the property to recover the outstanding rates.
For more information, contact Redland City Council at:
If you are experiencing financial hardship, Council will endeavour to assist you with a suitable arrangement to pay in line with Council’s Financial Hardship Policy.
This policy is a requirement under the South East Queensland Customer Water and Wastewater Code. It provides a framework to support ‘small customers’ that are experiencing financial hardship as a result of an unexpected event or unforeseen changes. Assistance is available under the Financial Hardship Policy where there is an ongoing state of financial hardship and difficulty in meeting basic living needs is experienced on an ongoing basis. Customers must be assessed for financial hardship and will be required to provide information about their financial situation to access a payment arrangement under this policy.
Council expects ratepayers to take responsibility for their debt obligations and to organise their affairs in such a way as to be able to discharge these obligations as agreed. Council reserves the right to commence legal action, including registering a charge on the ratepayer’s property for any outstanding arrears balance, if the ratepayer does not meet their obligations or their circumstances are found to have improved, but they are not willing to reduce the rate arrears in a more timely manner.
Financial counselling
Sometimes it can help to talk to a financial counsellor if you're experiencing financial difficulty.
You can get help and support from the National Debt Helpline – call 1800 007 007 from 9.30am to 4.30pm Monday to Friday. The National Debt Helpline is a free, independent and confidential advice service.
For financial counselling, contact: