Contact Us

Overview

We’re here to help - find the best way to contact us below. Learn about our service commitments in our Customer Charter. For communication and accessibility support, see our Assisted services.

Online

To report an issue
(eg. bin repairs, parks, trees, water leaks, graffiti, signage, hooning, roads, footpaths or animal issues):

Report an issue

To provide feedback or make a suggestion:

Give feedback 

To easily pay your Council rates bill:

Pay your rates online

To make a formal complaint about a Council service, decision or employee’s conduct:

Make a complaint about Council

Phone

(07) 3829 8999

8.30am to 4.30pm Monday–Friday, excluding public holidays

After hours we will respond to Council service emergencies that should not be left to the next business day. If it's not an emergency, please contact us online or call the next business day. 

Email or post

Email

rcc@redland.qld.gov.au

We will acknowledge receipt of your email immediately and provide a full response within 10 business days where possible. 

Post

Redland City Council, PO Box 21, Cleveland QLD 4163 

In person

Visit one of our customer service centres, open Monday to Friday (excluding public holidays):

Cleveland

 Corner Middle and Bloomfield Streets, Cleveland - hours: 8.30am to 4.30pm

Capalaba

 Capalaba Central Shopping Centre, Shop 2, 38/62 Moreton Bay Rd, Capalaba - hours: 9.00am to 4.30pm

Victoria Point

 7/15 Bunker Rd (inside the Library Building at Victoria Point Lakeside, entrance via High St), Victoria Point - hours: 9.00am to 4.30pm

Need help with something else?

Stay up-to-date on Council news

Need assistance accessing our services?

Language assistance

  • If you need an interpreter, please call the National Translating and Interpreting Service (TIS) on 131 450 to speak to a Council officer.
  • To use this service, you will need to tell them your preferred language. This is a free service for Council-related business.

National Relay Service (NRS)

If you have a hearing or speech impairment, contact us using the National Relay Service (NRS).

Teletypewriter (TTY) users

Phone 133 677 then enter the Redland City Council number: (07) 3829 8999

Speak and Listen (speech-to-speech relay) users

Phone 1300 555 727 then ask for Redland City Council on: (07) 3829 8999

Hearing loop technology

Council provides hearing loop technology (also known as audio induction loop) at all Customer Service Centres to assist customers with reduced ranges of hearing.

Hidden Disabilities Sunflower

Council is a proud member of the Hidden Disabilities Sunflower network. The Hidden Disabilities Sunflower gives individuals the option to wear a discrete sunflower lanyard, badge or wristband on a green background to let others know they have a non-visible disability.

Council employees wearing white supporter sunflower merchandise at our customer service centres and libraries, Redland Art Gallery, Redland Performing Arts Centre, Redlands IndigiScapes Centre, Redland Animal Shelter, Redlands Coast Visitor Information Centre, and at many Council-run events, have received training to provide assistance.

Read more about the Hidden Disabilities Sunflower.

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