Contact us

Contact us

We aim to respond within 5-10 business days.

To contact your local councillor, please refer to contact details listed on our Mayor and councillor profiles page.

Contact details

Telephone: (07) 3829 8999 (8am to 5pm Monday–Friday, excluding  public holidays)
Outside business hours you will be connected to our emergency messaging service. 

Postal address: Redland City Council, PO Box 21, Cleveland QLD 4163

Email: rcc@redland.qld.gov.au

For Right to Information enquiries, please email rti.ip@redland.qld.gov.au.

We will acknowledge receipt of your email immediately and provide a full response within 10 business days where possible.

Fax: (07) 3829 8765

Visit our customer service centres

Cleveland
Corner Middle and Bloomfield Streets
Cleveland QLD 4163
Phone contact: (07) 3829 8999
View location on map

Capalaba
Noeleen Street
(adjacent to Capalaba bus station and library) 
Capalaba QLD 4157
Phone contact: (07) 3829 8999
View location on map

Customer Service Centre opening hours

  • Monday to Friday, 8.30am to 4.30pm - excluding public holidays
  • Opening hours for telephone calls Monday to Friday, 8.00am to 5.00pm - excluding public holidays
  • Saturday and Sunday – closed 

Key services available at our Customer Service Centres

  • Rate payments (EFTPOS facilities available) 
  • Pensioner assistance with concession information and entitlements
  • Dog and cat registrations
  • Building and Planning enquiries including lodgment of applications
    • Please note: lodgement of development applications are not accepted over the counter after 4.00pm
  • Food business and public health enquiries, and lodgement of applications
  • General information and enquiries

Assisted services

Language assistance

  • If you need an interpreter, please call the National Translating and Interpreting Service (TIS) on 131 450 to speak to a Council officer.
  • To use this service, you will need to tell them your preferred language. This is a free service for Council-related business.

National Relay Service

If you have a hearing or speech impairment, contact us using the National Relay Service (NRS).

Teletypewriter (TTY) users

Phone 133 677 then enter the Redland City Council number: 3829 8999

Speak and Listen (speech-to-speech relay) users

Phone 1300 555 727 then ask for Redland City Council on: 3829 8999

Internet relay users

Log on to Internet relay and then enter the Redland City Council number: 3829 8999

 

Hearing loop technology

Council provides hearing loop technology (also known as audio induction loop) at our Cleveland and Capalaba Customer Service Centres to assist customers with reduced ranges of hearing.

See the ‘Customer Service Centres’ sub-heading above for location and opening hours.

myServices

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Customer service standards and delivery

We are committed to responding to you quickly and efficiently and aim to meet set customer service standards. We value your feedback about your customer service experience. Take our customer service survey

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