If you are experiencing a water outage, check to see if there is a card in your letterbox – we always try to advise in advance.
Unplanned water supply outages usually occur due to an unforseen leak or burst in a water main. The unplanned outages shown below are dependent on specific job requirements, therefore specific end times cannot be provided. Once the water has been reconnected, the outage will no longer be shown below as an unplanned water outage. The streets to be affected by unplanned outage are also notified by a Redland Water vehicle using loud hailer prior to the water supply being shutdown.
Planned outages are organised in advance as routine maintenance, and all residents and businesses are notified via a flyer four business days in advance.
We apologise for any inconvenience and thank you for your patience.
Please contact Redland City Council on 07 3829 8999 to report any problems during an outage.
Unplanned water outages
If you are experiencing discoloured water it may be due to planned/unplanned maintenance or planned maintenance flushing that has been recently carried out in the surrounding area.
Planned maintenance flushing is done to maintain the standards for water quality. Sometimes this can result in sediment being disturbed in the water pipes, resulting in the tap water appearing discoloured.
Who pays for the water? The cost is covered by our maintenance budget.
Do you recycle the water? No, we don’t recycle the water for public health reasons.
Check the Network Flushing list above to see if we are currently flushing in your area. Please note, this schedule may change due to poor weather or emergency works.
Please contact Redland City Council on 07 3829 8999 to report any problems during an water maintenance.
What to do if you experience dirty water after water main flushing maintenance or planned/unplanned water outages
- Flush your plumbing by running the outside tap closest to your water meter for a few minutes until the water runs clear until. This will avoid any further discoloured water entering into the house taps.
- Run the individual taps within the house starting from the front and working towards the back of the property until all water runs clean. This will ensure that all water is through the house is cleared.
- Lastly, run the tap at the back of the property to flush out any discoloured left in the pipes.
If the water does not clear within a few minutes, telephone Redland City Council on 07 3829 8999.
Avoid using the washing machine or dishwasher while the water remains discoloured.