A future-focused Council
Technology and innovation improvements have made new opportunities and ways of working more accessible to Council. As technology improves, how we work and interact with the community will also evolve.
We’re modernising our ways of working - making it easier for you to connect with Council anytime, anywhere.
Timeline
What is the Digital Transformation Program (DTP)?
Overview: The DTP is a multi-year, $45M investment to modernise Council’s systems and services.
Purpose: To improve how residents access services, enhance staff tools, and ensure Council keeps pace with community expectations.
What
- Council wide
- Improve our existing digital services
- Replace and upgrade outdated systems
Why
- Meet the needs of our growing population
- Make Council more accessible
- Improve our customer experience
- Strengthen our cyber security
- Modernise our ways of working
- Keep up with modern technology
- Use real-time data to make decisions
- Increase our ability to rapidly respond to natural disasters.
How
- Deliver modern cloud-based solutions
- Streamline processes
- Reduce duplication.
Key goals
• Modernise ERP systems (OneCouncil)
• Enable digital ways of working
• Improve customer and employee experiences
• Strengthen cyber resilience.
Benefits for the community
- Access Council services online, outside business hours
- More responsive customer service
- Greater transparency and accountability
- Safer, more secure digital systems.
How we’re making it happen
- ERP Modernisation: Replacing legacy systems with TechnologyOne’s OneCouncil platform
- Digital Innovation and Enablement: Projects that uplift digital capability, cyber security, and service delivery
- Governance: Oversight by the Major Projects Executive Board and Information Management Steering Committee.
Collaborating for success
To ensure we can offer more services, to more people, and make Council services more accessible - available anywhere, anytime - we have expanded on our 25+ year relationship with ASX-listed company TechnologyOne to implement their latest OneCouncil software solution and services.
Council officers are working collaboratively with relevant providers to deliver the multiple phases of our digital transformation program.
This comprehensive program of work is being delivered on schedule and within budget. Council has already upgraded many of our existing systems to more modern and secure cloud-based solutions using CiA's OneCouncil solutions, as well as delivering a range of other technology improvements across Council.
Key initiatives
Bookable Spaces: ✓ completed
Online booking for halls, parks, sports fields, and libraries.
Community benefits:
- 24/7 access to venue reservations
- If you’re interested in booking a council space, such as a community hall, park or a space in one of our libraries or our IndigiScapes centre, please visit Book a venue or space.
Customer Requests (CiA): ✓ completed
Migrated to Cloud-based system for lodging and tracking service requests.
Community benefit:
Faster, more transparent service.
Library Upgrades: ✓ completed
New public-use computers at key branches [Cleveland, Capalaba and Victoria Point libraries].
Community benefits:
Operational Plan reporting: ✓ completed
Upgraded our monthly scorecard and quarterly operational reporting to the CiA Corporate Performance Module.
Community Benefit
Streamlining and enhancing our reporting mechanisms
Supply Chain Management: ✓ completed
Adopted the CiA Supply Chain Management across all our procurement processes.
Community Benefit
Removed duplication and digitised the way we manage procurement within Council, allowing us to better plan and make decisions.
Property and Rating: ⇢ in progress
Consistent customer interface for many of Council’s services.
Community Benefit
Will include waste and water management, animal registrations, billing and rates, permits and licences.
Booking links