Bin requests - new, replacement, repair and missed collection

Order a new bin or request a repair

For new or replacement bins, upgrade or downgrade the size of your bin, or to request a repair, submit your request online or over the telephone.

We will replace damaged bins at no extra cost, unless the bin is damaged through resident misuse.

Missed bin collection

If your bin has not been emptied on collection day, please contact us within 24 hours:

Please note that we cannot provide a return collection if your bin:

  • was not on the kerb by 6am
  • contained non-permitted items
  • was heavier than 70kg
  • was too compacted to empty completely.

You may also want to visit your local waste and recycling centre – residents must show photo ID with their address for free waste disposal.


Information about fees and charges is provided at costs and billing.

Moving house

We allocate bins to each property, not to the resident. When moving house, please leave bins at the property.