Planned service outage

Due to scheduled maintenance, RPAC, myServices, PDonline and Red-e-Map sites will be unavailable from 4pm-10pm Saturday 6 June. We apologise for the inconvenience.

Coronavirus (COVID-19)

Council is ensuring continuation of critical business and protecting the health and safety of its customers, employees and the Redlands Coast community through the COVID-19 pandemic. As part of its response, Council has temporarily closed a range of venues and facilities including Redland Performing Arts Centre, Redland Art Gallery and the interpretitive centre at IndigiScapes (tracks open). View the list of affected services here

Latest media releases and updates

3 June 2020 -  Redland City seeks State freeze on charges

Redland City Council has urged the State Government to freeze its charges to Council for bulk water and business waste so the savings can be passed on to the local community. Read more

2 June 2020 -  Council venues reopening as COVID-19 restrictions ease

As Queenslanders start to re-emerge from our isolation bubbles, a number of Redland City Council venues have reopened or are gearing to do so. Read more

27 May 2020 - Funding support for Redlands Coast sporting and community clubs

Local sporting and community clubs will get access to operational funding to help them continue supporting the local community. Read more

22 May 2020 - Post-COVID recovery discussion during economic round table

Laying the foundations for a local post-COVID economy was a key point of discussion during a meeting of the Redlands Coast Economic Development Advisory Board (EDAB) this week. Read more

15 May 2020 – Enjoy safely all that Redlands Coast has to offer

There’s a lot to do at Redlands Coast as restrictions ease and we head into the cooler months that are perfect for hiking, cycling and exploring. Read more

15 May 2020 – Straddie reopening announcement leaves little notice for businesses to prepare

Redland City Mayor Karen Williams would have liked more notice to be given to North Stradbroke Island (Minjerribah) businesses and residents to prepare for the reopening of the island from tomorrow (Saturday 16 May 2020). Read more

View all media releases

Questions and answers

  • Wash your hands regularly with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth.
  • Stay at home if you are unwell.
  • Practise social distancing, keeping 1.5m away from others and no more than 2 people out unless from same household. 
  • Cover your mouth or nose with your elbow when coughing or sneezing.
  • Use disposable tissues and dispose of them in a bin.
  • Regularly wipe down surfaces with disinfectant.
  • Avoid contact with anyone showing adverse respiratory symptoms.
  • Adhere to the Australian Government's 14-day self-isolation requirement if returning from overseas.

Visit Queensland Health, the lead agency for health advice, for more information on how to stay well and prevent cross-infection.

Queensland Health advises that if you are unwell or displaying flu-like symptoms (fever, cough, shortness of breath or sore throat) you should contact your GP or 13HEALTH (13 43 25 84) immediately.

Free COVID-19 testing is also available to Redlands Coast residents who are experiencing flu-like symptoms at SmartClinics medical centre, Vienna Road, Alexandra Hills, open Monday to Friday, 8am to 5pm. Tests can be booked by any patient without a GP referral. SmartClinics is hosting this COVID-19 Respiratory Clinic on behalf the Australian Government Department of Health to help reduce the burden on the Redlands Hospital and the chances of cross-infection during COVID-19 screening.

The Australian Government has produced a range of facts sheets about home isolation and care.

Council is putting out regular information relating to local impacts through this page, Facebook and media releases.

For health advice: www.health.qld.gov.au Queensland Health also has a range of information, including COVID-19-related posters you can download.

The Australian Government's Department of Health website also has a comprehensive range of reliable information resources including posters for the home and workplace.

Specific topics include:

The material can be downloaded and printed for display.  The Australian Government has also released a coronavirus app and WhatsApp channel. The app is now available on Apple and Android devices. The WhatsApp channel can be accessed by entering aus.gov.au/whatsapp into your internet browser. Council has a free COVID-19 business resource kit for businesses and community organisations. 

No. Since 1 June 2020, Queenslanders can travel anywhere throughout the state and stay overnight as long as they wish.

Redland City Council has announced a $2 million social and economic stimulus package to assist ratepayers, businesses and community organisations. The Australian Government has announced an economic stimulus package and developed fact sheets for the general public and industry

In addition, the Prime Minister’s statement of 29 March 2020 declared a six-month moratorium on evictions for both business and residential tenancies.

Contact Queensland Government on 1300 654 687 to find out about support if your small business has been impacted by the international outbreak of novel coronavirus (COVID-19). Local teams are ready to talk you through the support and services on offer. You can also visit the Business Queensland website for details.

Read our latest Business in Redlands Coast e-newsletter.

Council has a free COVID-19 business resource kit for businesses and community organisations. 

Yes. Council has annouced a $2 million package that includes doubling the time available to pay your April rates bill, with the due date now 11 June 2020. Council’s Financial Hardship Policy will also be reviewed with the new Council as part of the 2020-2021 budget development process.

In addition, Council will compassionately review ratepayers’ situations on a case-by-case basis and be as flexible as possible in extending arrangements during the Coronavirus pandemic.

Council has an existing process to support property owners with overdue rates and charges through which eligible ratepayers can request to enter into an arrangement with Council and apply for the interest to be ceased on the overdue balance whilst they honour their arrangement. Council will work with eligible ratepayers to support them with arrangements.

The Australian Government has announced restrictions on public gatherings.

Council is working with businesses, community groups, local event organisers and tourism operators to assist them in following the Australian Government's directions. For enquiries about events, please contact Council on events@redland.qld.gov.au

View additional information about indoor and outdoor gathering restrictions on Council's events and what's on page 

Contact your sporting club or association directly to find out when activities will continue and what special measures have been put in place.

From midday 1st June 2020 restaurants, cafes, pubs, and clubs can have 20 patrons as long as they are large enough to comply with the 1 patron per 4sq m rule. If these businesses are larger they can have more patrons as long as they comply with the COVID Safe Industry Plan for this sector. For more information see Queensland Health.

View COVID Safe checklist for food businesses.

Since midday 1 June 2020, under Stage 2 of Queensland’s Roadmap beauty therapy businesses and nail salons can operate with up to 20 customers at any one time (not including staff) if they are able to maintain 4sq m per person (customers and staff).

Beauty salons and nail salons can have more than 20 customers at one time with a COVID Safe Industry Plan for this sector. See Queensland Health for more information

Yes. Since midday 1 June 2020, groups of 20 can meet in parks and outdoor areas as long as they keep their distance from others (stay 1.5m apart). View the roadmap to easing restrictions

Council has reopened its public tennis courts. These are our courts that are free and do not require bookings. We will ensure the gates are  "locked open" so people don’t have to touch them.   

These courts are at:

  • Norm Dean Park, Cleveland
  • Old Schoolhouse Park, Amity Point
  • Ron Stark Oval, Dunwich
  • Pioneer Park, Lamb Island

Yes. Since 1 June 2020 you can have 20 people at your house.

You can still walk your dog on a lead in parks and reserves. All of our dog off-leash parks are also open. Please follow social distancing and gathering rules.

Please call the Queensland Government’s Q-COVID hotline on 134 268.

If you have family, friends or a neighbour who may be able to help, please reach out to them first. If you still are unable to be self-reliant, call the Community Recovery Hotline on 1800 173 349 to arrange the non-contact delivery of essential food and medication.

Visit our Connect with community organisations web page for a full list of local organisations that supply food relief, including which ones can deliver.

If you are finding it hard to make ends meet, visit our Connect with community organisations web page for a full list of local organisations that supply food relief, including which ones can deliver.

The Australian Government has developed a range of resources for aged care residents and families. Council has also written to local aged care facilities requesting that they ensure their employees are trained and understand the practices that need to be put in place for the management of disease outbreaks.

To help prevent transmission during an outbreak, routine cleaning should be increased for all common areas. This includes but is not limited to, frequently touched surfaces such as door handles, handrails, bathroom taps, chairs, tables, lift buttons and any shared areas such as common kitchen and dining areas. Surfaces should be cleaned using detergent and warm water and then disinfected.

For local support resources, you can download the Quick Phone Guide for Women and Families

The Centre for Women and Co. has also provided Council with the following community information in relation to COVID-19 isolation requirements:

If you have to stay at home with a violent partner:

  • Call the police on 000 if things escalate and you are concerned for your safety. Notify the police if there are any COVID-19 concerns on site.
  • Let trusted friends and neighbours know of your situation and develop a plan and visual sign for when you may need help.
  • Your life and your children’s lives are important. If you must leave for safety reasons, then please do so. If you have been exposed or you are sick, park in a safe location and stay in the car while contacting 13HEALTH (13432584) for further advice to organise to get tested and to discuss quarantine options. You can also download the Coronavirus Australia App and access a symptom checker, advice and resources.
  • Between Monday and Friday 9am to 4pm, you can call The Centre For Women & Co. on 3050 3060 and leave a message for one of the team members to contact you back. They are all working remotely and are able to support you in relation to domestic and family violence matters.
  • Call DV Connect on 1800 811 811 to see if they can support you with other accommodation options if needed.

Seqwater is currently advising there is no evidence that COVID-19 is transmitted by drinking water. Existing water treatment and disinfection processes, including the use of chlorine, are effective in protecting water supplies. Dam operations remain as normal.

Visit Queensland Health's Frequently Asked Questions about Roadmap to easing restrictions

Movement and Gathering Direction Frequently Asked Questions

For more information on how to stay well and prevent cross-infection visit Queensland Health.