Report an issue or give feedback
Online
- Use our customer request form to:
- Tell us about a problem (potholes, fallen trees, water leaks, park maintenance, etc.)
- Ask us a question, provide feedback, make a suggestion or give us a compliment
- Make a complaint about a councillor, staff member or Council service
- Tell us about a missed bin collection, bin repairs and exchanges or order a new bin
- Report graffiti
- Pay your rates
- Animal registrations
- Advise us of a change of address
- Submit a property search
- Lodge a submission against a development application
We aim to respond within 5-10 business days.
Phone
(07) 3829 8999 (8.30am to 4.30pm Monday – Friday, excluding public holidays)
After hours we will respond to Council service emergencies that should not be left to the next business day. If it's not an emergency, please contact us online or call the next business day.
We will acknowledge receipt of your email immediately and provide a full response within 10 business days where possible.
In person
Cleveland (Monday to Friday, 8.30am to 4.30pm – excluding public holidays)
Corner Middle and Bloomfield Streets
Cleveland QLD 4163
View location on map
Capalaba (Monday to Friday, 9.00am to 4.30pm – excluding public holidays)
Capalaba Central Shopping Centre, Shop 2, 38/62 Moreton Bay Rd
Capalaba QLD 4157
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Victoria Point (Monday to Friday, 9.00am to 4.30pm – excluding public holidays)
7/15 Bunker Rd
(inside the Library Building at Victoria Point Lakeside, entrance via High Street)
Victoria Point QLD 4165
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Post
Your local councillor
Assisted services
Hidden Disabilities Sunflower
Council is a proud member of the Hidden Disabilities Sunflower network. The Hidden Disabilities Sunflower gives individuals the option to wear a discrete sunflower lanyard, badge or wristband on a green background to let others know they have a non-visible disability.
Council employees wearing white supporter sunflower merchandise at our customer service centres and libraries, Redland Art Gallery, Redland Performing Arts Centre, Redlands IndigiScapes Centre, Redland Animal Shelter, Redlands Coast Visitor Information Centre, and at many Council-run events, have received training to provide assistance.
View more about the Hidden Disabilities Sunflower
Language assistance
- If you need an interpreter, please call the National Translating and Interpreting Service (TIS) on 131 450 to speak to a Council officer.
- To use this service, you will need to tell them your preferred language. This is a free service for Council-related business.
National Relay Service
If you have a hearing or speech impairment, contact us using the National Relay Service (NRS).
Teletypewriter (TTY) users
Phone 133 677 then enter the Redland City Council number: (07) 3829 8999
Speak and Listen (speech-to-speech relay) users
Phone 1300 555 727 then ask for Redland City Council on: (07) 3829 8999
Hearing loop technology
Council provides hearing loop technology (also known as audio induction loop) at all Customer Service Centres to assist customers with reduced ranges of hearing.
See the ‘In person’ sub-heading above for location and opening hours.
Customer service standards and customer charter
We are committed to responding to you quickly and efficiently and aim to meet set customer service standards. We value your feedback about your customer service experience.