Pay your rates

⚠️ Please note: When attempting to make a rate payment by phone using the 1300 300 943 number, clients may experience intermittent static on the phone line connection due to recent NSW flooding which caused damage to the phone lines, impacting this service. This may prevent your payment from going through. Council has alerted the service provider who is working on resolving the issue. We apologise for any inconvenience. Please contact Council on 3829 8999 during business hours for further assistance. 

Redland City Council makes it quick and easy to pay your rates with a variety of payment options like online, BPAY or by telephone. Council preferres following contactless payments methods:

Online

You have two options for paying your rates online:

  • Scan the individual QR Code from your rates notice to automatically provide your reference number.
  • Quick Pay - a fast and easy way of paying without logging on to our full service.
  • Log on to your account - and if you do not have an account, you can register by clicking on the Log on link and follow the instructions

How to pay your rate online through MyServices

BPAY via your bank

Pay via your bank or financial institution - online, telephone or in-branch.

  • Use Redland City Council’s BPAY biller code: 53058
  • Include the reference number on your rates notice

Telephone

Contact Redland City Council: 1300 300 943 (24hrs, 7 days a week).

  • Local call cost (within Australia).
  • Visa and MasterCard are accepted.

Other Payment methods

Direct debit

To set up a direct debit for your rates, please complete the Direct Debit Request [PDF 1.0MB]

Submit the form via:

Further details of this service are outlined in the Direct Debit Request Service Agreement [PDF 0.1MB]

Post

Post a cheque, credit card authority or money order to:

Redland City Council
PO Box 21
Cleveland, Qld 4163

From overseas – post to the above address, with bank draft in Australian dollars only.

Over the counter

Visit a Customer Service centre at the following locations:

  • Council Administration Building – Bloomfield Street, Cleveland
  • Capalaba Place – Noeleen Street, Capalaba 
  • Victoria Point Library- High Street, Victoria Point

For our Customer Service centre opening hours and mapped locations refer to our Contact us page.


Refunds and payment transfers

Rates refunds and payment transfers may be available if an overpayment or an incorrect payment has been made to a rate account.

Rates Refund/Transfer Request form

Overdue rates and interest

Rates and charges must be paid by the due date.

Interest will be charged on overdue rates at 8.53 % a year compound, calculated on daily charge balances until full payment is received.

Difficulty paying your rates

Sometimes circumstances make it difficult to pay rates. Contact us so we can discuss your situation and make a suitable arrangement for payment.

For more information, contact Redland City Council at:

If an arrangement is not made, and full payment of rates is not received by the date shown on the rates notice, the overdue rates will attract interest compounded daily and could result in legal action being taken.

Please note that if an overdue rate has remained unpaid for three years (or for a mining claim, three months), Redland City Council can sell the property to recover outstanding rates.