Pay your rates | Redland City Council

Pay your rates

Redland City Council makes it quick and easy to pay your rates with a variety of payment options like online, BPAY or by telephone. Council prefers contactless payments methods:


Options for paying your rates online:

  • Scan the individual QR Code from your rates notice to automatically provide your reference number.
  • QuickPay – PAY YOUR RATES BY CREDIT CARD – without logging on to myServices.
  • Log on to your myServices account – if you do not have an account, you can register by clicking on the log on link and following the instructions.

How to pay your rates online through myServices

BPAY via your bank

Pay via your bank or financial institution - online, telephone or in-branch.

  • Use Redland City Council’s BPAY biller code: 53058
  • Include the reference number on your rates notice


Contact Redland City Council: 1300 300 943 (24hrs, 7 days a week).

  • Local call cost (within Australia).
  • Visa and MasterCard are accepted.

Other Payment methods

Direct Debit

How to set up, amend or cancel a direct debit to pay your rates 

Property owners or authorised representatives can use this form to set up a new direct debit, change an existing direct or cancel a direct debit for up to four (4) properties. The application needs to be received a minimum of seven (7) business days to process the new applications or changes to existing agreements

1. Make sure you have time to apply
Completing this application form typically takes about 10 minutes. You'll be able to save your application and resume later if you need more time. 

2. Gather your information
You will need the following to complete and submit your application:

  • A rates notice so you can provide the correct property number/s and the property owner's name/s
  • Your bank account details, if setting up a new direct debit or updating your bank details.

3. Read the Direct Debit Request Service Agreement [0.1MB]

4. Complete the online form

Apply now

 5. We'll process your application 
You will receive a confirmation email or letter once we have processed your application. 

To apply, download and complete the Direct Debit Request [PDF 1.0MB]

Once completed, you can submit your form in person, by email, fax or post.

In-person at either of our customer service centres - open Monday to Friday 8.30am to 4.30pm:

  • Cleveland - Corner of Bloomfield Street and Middle Street
  • Capalaba - Capalaba Place, Noeleen Street
  • Victoria Point - High Street, (Victoria Point Library - open Monday to Friday 9am to 5pm)
Post: Redland City Council, PO Box 21, Cleveland, Qld 4163
Scan and email:
Fax: (07) 3829 8765


Post a cheque, credit card authority or money order to:

Redland City Council
PO Box 21
Cleveland, Qld 4163

From overseas – post to the above address, with bank draft in Australian dollars only.

Over the counter

Visit a Customer Service centre at the following locations:

  • Council Administration Building – Bloomfield Street, Cleveland
  • Capalaba Place – Noeleen Street, Capalaba 
  • Victoria Point Library- High Street, Victoria Point

For our Customer Service centre opening hours and mapped locations refer to our Contact us page.

Refunds and payment transfers

Rates refunds and payment transfers may be available if an overpayment or an incorrect payment has been made to a rate account.

Rates Refund/Transfer Request form

Overdue rates and interest

Rates and charges must be paid by the due date.

Interest will be charged on overdue rates at 12.35 % a year compound, calculated on daily charge balances until full payment is received.

Difficulty paying your rates

Sometimes circumstances make it difficult to pay rates. Contact us so we can discuss your situation and make a suitable arrangement for payment.

For more information, contact Redland City Council at:

If an arrangement is not made, and full payment of rates is not received by the date shown on the rates notice, the overdue rates will attract interest compounded daily and could result in legal action being taken.

Please note that if an overdue rate has remained unpaid for three years (or for a mining claim, three months), Redland City Council can sell the property to recover outstanding rates.