Pay your rates

There are many ways to pay your rates - online, BPAY, telephone, direct debit, post, or over the counter.

Online

You have two options for paying your rates online:

  • Log on to your account - and if you do not have an account, you can register by clicking on the Log on link and follow the instructions
  • Quick Pay - a fast and easy way of paying without logging on to our full service.

BPAY via your bank

Pay via your bank or financial institution - online, telephone or in-branch.

  • Use Redland City Council’s BPAY biller code: 53058
  • Include the reference number on your rates notice

Telephone

Contact Redland City Council: 1300 300 943 (24hrs, 7 days a week).

  • Local call cost (within Australia).
  • Visa and MasterCard are accepted.

Direct debit

To set up a direct debit for your rates, please complete the Direct Debit Request [PDF 1.0MB]

Submit the form via:

  • Post: Redland City Council, PO Box 21, Cleveland, Qld 4163
  • Hand-delivered to Redland City Council’s customer service centres - open Monday to Friday, 8:30am-4:30pm (closed on public holidays)
    • Council Administration Building – Bloomfield Street, Cleveland
    • Capalaba Place – Noeleen Street, Capalaba
    • Victoria Point Library – High Street, Victoria Point (open Monday to Friday, 9:00am-5:00pm)
  • Scan and email: directdebitrates@redland.qld.gov.au
  • Fax: (07) 3829 8765

Further details of this service are outlined in the Direct Debit Request Service Agreement [PDF 0.1MB]

Post

Post a cheque, credit card authority or money order to:

Redland City Council
PO Box 21
Cleveland, Qld 4163

From overseas – post to the above address, with bank draft in Australian dollars only.

Over the counter

You can pay rates in person at our customer service centres - open Monday to Friday, 8:30am-4:30pm (closed on public holidays).

  • Council Administration Building – Bloomfield Street, Cleveland
  • Capalaba Place – Noeleen Street, Capalaba
  • Victoria Point Library- High Street, Victoria Point (open Monday to Friday, 9:00am-5:00pm)

Overdue rates and interest

Rates and charges must be paid by the due date.

Interest will be charged on overdue rates at 11.00% a year compound, calculated on daily charge balances until full payment is received.

Difficulty paying your rates

Sometimes circumstances make it difficult to pay rates. Contact us so we can discuss your situation and make a suitable arrangement for payment.

For more information, contact Redland City Council at:

If an arrangement is not made, and full payment of rates is not received by the date shown on the rates notice, the overdue rates will attract interest compounded daily and could result in legal action being taken.

Please note that if an overdue rate has remained unpaid for three years (or for a mining claim, three months), Redland City Council can sell the property to recover outstanding rates.