Coronavirus (COVID-19) updates

Council is working to ensure the continuation of critical business and the health & safety of its customers, employees and the community. Learn about our $2 million plus economic stimulus package.

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Coronavirus (COVID-19)

Council plans

Council has plans to mitigate adverse impacts of the COVID-19 outbreak, ensuring continuation of critical business and the health and safety of its customers, employees and the Redlands Coast community. As part of its response, Council has temporarily closed a range of venues and facilities. At other facilities, such as our waste transfer stations, there may be delays as we ensure appropriate social distancing, with residents encouraged to only visit if essential. View the list of affected services here

Redland City Local Disaster Management Group (LDMG) is at 'stand up' status. and all residents are advised to adhere to the health advice provided by Queensland Health.

Latest media releases and updates

4 April 2020 – 100 metre boating boundary applied to waters off North Stradbroke Island

Redland City Council advises the mainland and island recreational boating community that a 100 metre exclusion zone has been applied. Read more

1 April 2020 – Social distancing measures at waste transfer stations

Redland City Council has put measures in place at its waste transfer stations to help slow the spread of COVID-19 on Redlands Coast. Read more

31 March 2020 – Council cancels land auction under pandemic control measures

Redland City Council’s auction of land for overdue rates and charges, which was scheduled for 7 April 2020, has been cancelled. Read more

30 March 2020 – Council closes public recreation areas and animal shelter until further notice

Redland City Council advises it has temporarily closed its public playgrounds, skate parks, outdoor exercise equipment, basketball facilities and tennis courts. Council has also closed its fenced and gated dog off-leash areas; and power to Council’s outdoor barbecues has been disconnected until further notice. Read more

30 March 2020 – Popular children’s program now available from home

Redlands Coast libraries have turned to video to ensure younger residents can continue to enjoy the magic of story time through its popular First5Forever program. Read more

26 March 2020 – Redland City Council adopts $2 million plus COVID-19 economic response package

Redland City Council today announced a $2 million plus social and economic package to support Redlands Coast residents, businesses and community groups through the impacts of the coronavirus pandemic. Read more

26 March 2020 – Redland City Council has extended its closures of public facilities and services

Under measures to help slow the spread of COVID-19 on Redlands Coast, Redland City Council has extended its closures of public facilities and services following further Federal Government restrictions on non-essential services. Read more

View all media releases

Questions and answers

The coronavirus disease (COVID-19) is caused by a recently identified strain of coronavirus in humans.

Coronaviruses form a large family of viruses that can cause a range of illnesses. These include the common cold as well as more serious diseases like SARS (severe acute respiratory syndrome), MERS (Middle East respiratory syndrome) and the more recent coronavirus disease (COVID-19).

As there is no specific treatment for people who are sick with COVID-19, we all need to remain alert to the common symptoms which include:

  • fever
  • flu-like symptoms, such as coughing or sneezing
  • difficulty breathing, which may develop into pneumonia
  • sore throat
  • fatigue.
  • Wash your hands regularly with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth.
  • Stay at home if you are unwell.
  • Practise social distancing, keeping 1.5m away from others and no more than 2 people out unless from same household. 
  • Cover your mouth or nose with your elbow when coughing or sneezing.
  • Use disposable tissues and dispose of them in a bin.
  • Regularly wipe down surfaces with disinfectant.
  • Avoid contact with anyone showing adverse respiratory symptoms.
  • Adhere to the Australian Government's 14-day self-isolation requirement if returning from overseas.

Visit Queensland Health, the lead agency for health advice, for more information on how to stay well and prevent cross-infection.

Queensland Health advises that if you are unwell or displaying flu-like symptoms (fever, cough, shortness of breath or sore throat) you should contact your GP or 13HEALTH (13 43 25 84) immediately.

The Australian Government has produced a range of facts sheets about home isolation and care.

Council is putting out regular information relating to local impacts through this page, Facebook and media releases and placing important health information posters at ferry terminals, shopping centres and community noticeboards.

For health advice: www.health.qld.gov.au Queensland Health also has a range of information, including COVID-19-related posters you can download.

The Australian Government's Department of Health website also has a comprehensive range of reliable information resources including posters for the home and workplace.

Specific topics include:

The material can be downloaded and printed for display.  The Australian Government has also released a coronavirus app and WhatsApp channel. The app is now available on Apple and Android devices. The WhatsApp channel can be accessed by entering aus.gov.au/whatsapp into your internet browser.

For travel advice: www.smartraveller.gov.au

Council has a Business Continuity Plan to ensure the continuation of critical business. Teams are working and planning across Council to ensure continuation of essential services. Council is receiving regular briefs from Federal and State health authorities to assist with planning.

Redland City Council has announced a $2 million social and economic stimulus package to assist ratepayers, businesses and community organisations. The Australian Government has announced an economic stimulus package and developed fact sheets for the general public and industry. The Queensland Government also has released an Immediate Industry Recovery Package to provide relief to Queensland industries, businesses and workers.

In addition, the Prime Minister’s statement of 29 March 2020 declared a six-month moratorium on evictions for both business and residential tenancies.

Contact Queensland Government on 1300 654 687 to find out about support if your small business has been impacted by the international outbreak of novel coronavirus (COVID-19). Local teams are ready to talk you through the support and services on offer. You can also visit the Business Queensland website for details.

Read our latest our Business in Redlands Coast e-newsletter.

Yes. Council has annouced a $2 million package that includes doubling the time available to pay your April rates bill, with the due date now 11 June 2020. Council’s Financial Hardship Policy will also be reviewed with the new Council as part of the 2020-2021 budget development process.

In addition, Council will compassionately review ratepayers’ situations on a case-by-case basis and be as flexible as possible in extending arrangements during the Coronavirus pandemic.

Council has an existing process to support property owners with overdue rates and charges through which eligible ratepayers can request to enter into an arrangement with Council and apply for the interest to be ceased on the overdue balance whilst they honour their arrangement. Council will work with eligible ratepayers to support them with arrangements.

Council is committed to working with businesses and community groups to ensure adherence to the new social distancing and hygiene requirements.

As a result of the Prime Minister’s announcement on 29 March 2020, indoor and outdoor gatherings are now restricted to two persons only. Exceptions to this limit include:

People of the same household going out together;

Funerals - a maximum of 10 people;

Weddings - a maximum of 5 people;

Family units.

You can find the Prime Minister’s media release here. Visit Council's Events and what's on webpage for a list of cancelled or postponed events.

The Australian Government has announced restrictions on public gatherings.

Council is working with businesses, community groups, local event organisers and tourism operators to assist them in following the Australian Government's directions. For enquiries about events, please contact Council on events@redland.qld.gov.au

View additional information about indoor and outdoor gathering restrictions on Council's events and what's on page 

Contact your sporting club or association directly to find out whether activities will continue and if special measures have been put in place.

The Australian Government has announced restrictions on public gatherings. At present, until further notice:

  • All pubs, registered and licenced clubs and hotels will be restricted from opening (excluding accommodation and bottle shops)
  • Restaurants and cafes will be restricted to takeaway and/or home delivery.

Read more about restrictions announced Prime Minister’s National Cabinet Statement of 29 March 2020.

Queensland Health also offers further information and advice for food businesses.

No, visitors who were already on North Stradbroke Island (Minjerribah) prior to midnight 25 March 2020 can stay on the island for the remainder of their accommodation booking. Note: This excludes camping. All campgrounds on North Stradbroke Island (Minjerribah) and around the state closed on 26 March 2020.

No. Now is not the time to travel to any Redlands Coast islands including Coochiemudlo Island or any of the four Southern Moreton Bay Islands including Macleay, Lamb, Karragarra and Russell islands. The Redland City Local Disaster Management Group (LDMG) continues to request to the Queensland State Government that all of these islands be included as prohibited travel areas for essential travel only, which has already been enforced for North Stradbroke Island.

The Australian Government has announced that public gatherings, excluding household members, are to be a maximum of two people and everyone should stay home unless shopping for essentials, receiving medical care, exercising or travelling to work or education.

You can direct your concerns to Queensland Police Service by calling PoliceLink on 131444 or electronic submission at www.police.qld.gov.au. For emergencies or where life is threatened call 000.

If you have family, friends or a neighbour who may be able to help, please reach out to them first. If you still are unable to be self-reliant, call the Community Recovery Hotline on 1800 173 349 to arrange the non-contact delivery of essential food and medication.

Visit our Connect with community organisations web page for a full list of local organisations that supply food relief, including which ones can deliver.

If you are finding it hard to make ends meet, visit our Connect with community organisations web page for a full list of local organisations that supply food relief, including which ones can deliver.

The Australian Government has developed a range of resources for aged care residents and families. Council has also written to local aged care facilities requesting that they ensure their employees are trained and understand the practices that need to be put in place for the management of disease outbreaks.

To help prevent transmission during an outbreak, routine cleaning should be increased for all common areas. This includes but is not limited to, frequently touched surfaces such as door handles, handrails, bathroom taps, chairs, tables, lift buttons and any shared areas such as common kitchen and dining areas. Surfaces should be cleaned using detergent and warm water and then disinfected.

For local support resources, you can download the Quick Phone Guide for Women and Families

The Centre for Women and Co. has also provided Council with the following community information in relation to COVID-19 isolation requirements:

If you have to stay at home with a violent partner:

  • Call the police on 000 if things escalate and you are concerned for your safety. Notify the police if there are any COVID-19 concerns on site.
  • Let trusted friends and neighbours know of your situation and develop a plan and visual sign for when you may need help.
  • Your life and your children’s lives are important. If you must leave for safety reasons, then please do so. If you have been exposed or you are sick, park in a safe location and stay in the car while contacting 13HEALTH (13432584) for further advice to organise to get tested and to discuss quarantine options. You can also download the Coronavirus Australia App and access a symptom checker, advice and resources.
  • Between Monday and Friday 9am to 4pm, you can call The Centre For Women & Co. on 3050 3060 and leave a message for one of the team members to contact you back. They are all working remotely and are able to support you in relation to domestic and family violence matters.
  • Call DV Connect on 1800 811 811 to see if they can support you with other accommodation options if needed.

Seqwater is currently advising there is no evidence that COVID-19 is transmitted by drinking water. Existing water treatment and disinfection processes, including the use of chlorine, are effective in protecting water supplies. Dam operations remain as normal.

Absolutely not. Please flush only the three Ps - pee, poo and (toilet) paper - down toilets.

Do not flush other products such as personal wipes, paper towels, napkins, incontinence pads, bandages or fabric, as these items do not break down in the sewer and can cause blockages, making toilets unusable and resulting in sewer overflow.

If you need to use items other than toilet paper, please wrap and dispose of them in your general waste bin.

For more information on how to stay well and prevent cross-infection visit Queensland Health.