Water supply and distribution | Redland City Council

Water supply and distribution

City Water (previously Redland Water) is a commercial business unit within Redland City Council focused on delivering high-quality water safely and reliably to residents. 

Redland City Council buys bulk water from Seqwater, which owns and operates the bores, dams, reservoirs, water sources and catchments. Water is distributed around the city via a network of 1320km of water mains.

Drawing water from our system

Redland City Council does not issue permits for the use of standpipes within the city. 

Using a standpipe without written Council approval is in contravention of Chapter 7, Part 7, Sections 191 & 192  of the Water Supply (Safety and Reliability) Act 2008

Persons or companies found to be taking water without approval and/or compromising our water network integrity may be issued with a Penalty Infringement notice in accordance with Chapter 7, Part 7, Section 195 of the Water Supply (Safety and Reliability) Act 2008.

Water tanker filling stations

Redland City Council operates five water tanker filling stations on Redlands Coast.

The stations are approved connection points to the city's water supply for residential, commercial and bulk water use.

Current locations:

How to operate water filling stations

When you use a filling station, you will need to bring:

  • a hose
  • a water container or tank
  • a hose fitting/attachment – all filling stations have an 80mm outlet with an 80mm/3inch Camlock (male) connector and a 25mm outlet

At the station:

  • Ensure the outlet valves on the filling station are closed
  • If you are using the 80mm outlet, ensure that your filling hose is connected at both ends
  • If you are using the 25mm outlet, ensure that your filling hose is connected to the valve and the outlet end is secured

Once you are ready to begin filling:

  1. Select a $ value using the UP (+)/DOWN (-) buttons
  2. Press ENTER to confirm the selected $ value
  3. Wave/insert your credit/debit card at card reader – machine says “Please wait for confirmation”
  4. Pre-authorisation approved – machine says “Thank you and goodbye”
  5. Press ENTER
  6. Open the outlet valve
  7. Fill your tank
  8. Close the outlet valve
  9. Press FINISH – machine says “Thank you and goodbye”


Council cannot issue receipts for water purchased from the water filling stations. Please use your itemised credit card statements for tax purposes.

Pre-authorisation fails

If your pre-authorisation is declined, it may be because there are insufficient funds available on your card. Try again with a lower value.

If your card is declined again, please contact your card issuer.

Note: Your credit/debit card will be pre-authorised for the $ value you select. Once you have completed the transaction, you will only be charged for the water you have taken (minimum charge – $1.00)

Operators intending to transport drinking water for re-sale must obtain a license under the Food Act 2006 – refer to the Queensland Health website. Operators must also provide the license number and details to Redland City Council Customer Service.