Dear resident, happy Easter … you’ve been awesome!

Council would like to wish residents a very happy Easter and thank you for your awesome response to measures to slow the spread of the coronavirus in our community.

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Water supply and distribution

Redland Water is a commercial business unit within Redland City Council focused on delivering high-quality water safely and reliably to residents. 

Redland City Council buys bulk water from Seqwater, which owns and operates the bores, dams, reservoirs, water sources and catchments. Water is distributed around the city via a network of 1309 km of water mains.

Drawing water from our system

Redland City Council operates water tanker filling stations on Redlands Coast.

The stations are approved connection points to the City's water supply for residential, commercial and bulk water use.

Current Locations:

How to operate water filling stations

When you use a filling station, you will need to bring:

  • a hose
  • a water container or tank
  • a hose fitting / attachment - all filling stations have a 80mm outlet with a 80mm/3inch camlock connector and a 25mm outlet

At the station:

  • Ensure the outlet valves on the filling station are closed
  • If you are using the 75mm outlet, ensure that your filling hose is connected at both ends
  • If you are using the 25mm outlet, ensure that your filling hose is connected at the valve and the outlet end is secured.

1. Select a $ value using the UP (+)/DOWN (-) buttons

2. Press ENTER to confirm the selected $ value

3. Wave/insert your credit/debit card at card reader - Machine says “Please wait for confirmation”

4. Pre-authorisation approved - Machine says “Thank you and goodbye”

5. Press ENTER

6. Open the outlet valve

7. Fill your tank

8. Close the outlet valve

9. Press FINISH

  • Machine says “Thank you and good bye”

10. DISCONNECT YOUR HOSE

Pre-authorisation fails

If your pre-authorisation is declined, it may be because there are insufficient funds available on your card. Try again with a lower value.

If your card is declined again, please contact your card issuer.

Note: Your credit/debit card will be pre-authorised for the $ value you select. Once you have completed the transaction, you will only be charged for the water you have taken (minimum charge - $1.00)

 

Operators intending to transport water for domestic use must obtain a license under the Food Act 2006 - refer to the Queensland Health website. Operators must also provide the license number and details to Redland City Council Customer Service.