Residential charges

Residential water and wastewater is charged as a two-part tariff: a fixed access charge and a consumption charge. This is a requirement of the Local Government Act 2009, the South-East Queensland Water (Distribution and Retail Restructuring) Act 2009 and Schedule 3 of the Water Supply (Safety and Reliability) Act 2008.

Residential water and wastewater charges [PDF 0.5MB]

Fixed charges

The fixed access charge for water is billed in advance and is a set charge (based on meter size), independent of the volume of water consumption.

The wastewater fixed access charge is billed in advance and is a set charge.

Consumption charges  

Water consumption is charged per kilolitre (1000 litres) and is based on water meter readings taken during the quarter. 

Water consumption charges have two parts, a State Government Bulk Water Charge and a Local Government and Retail Distribution Charge.

Bulk Water is charged by the Queensland Government for the cost of wholesale treated drinking water delivered to the Redlands.

Charges for 2019-20:

  • The State Bulk Water Charge is $2.935 per kilolitre and your water account summary will contain a separate line for bulk water price.
  • The residential Local Government Distribution and Retail charge is $0.601 per kilolitre.
  • The total residential water consumption charge is $3.536 per kilolitre.

Charges for 2020-21:

  • The State Bulk Water Charge is $3.122 per kilolitre and your water account summary will contain a separate line for bulk water price.
  • The residential Local Government Distribution and Retail charge is $0.614 per kilolitre.
  • The total residential water consumption charge is $3.736 per kilolitre.

To calculate your consumption charge up to 30 June 2020 please use the 2019-20 pricing:

  • Take your previous reading from your current readings - this is the kilolitres used for the quarter.
    e.g. current reading of 166 kilolitres less previous reading of 106 kilolitres = 60 kilolitres.
  • State Bulk Water portion: multiply the kilolitres (60kL) by State Bulk Charge ($2.935) = $176.10.
  • Residential Distribution and Retail portion: multiply the kilolitres (60kL) by Distribution and Retail Charge ($0.601) = $36.06.
  • The total consumption charge is $176.10 plus $36.06 = $212.16.

To calculate your consumption from 1 July 2020 please use the 2020-21 pricing:

  • Take your previous reading from your current readings - this is the kilolitres used for the quarter.
    e.g. current reading of 166 kilolitres less previous reading of 106 kilolitres = 60 kilolitres.
  • State Bulk Water portion: multiply the kilolitres (60kL) by State Bulk Charge ($3.122) = $187.32.
  • Residential Distribution and Retail portion: multiply the kilolitres (60kL) by Distribution and Retail Charge ($0.614) = $36.84.
  • The total consumption charge is $187.32 plus $36.84 = $224.16.

Tenants

Tenants may receive a water advice that provides information on water usage. Your lease agreement may specify any obligations you have to pay for water consumption at your residence.

Contact the Residential Tenancies Authority for further information.