Frequently Asked Questions

All applications must be submitted online via the Redland City Council's web recruitment system. You can apply for jobs 24 hours a day, 365 days a year, from anywhere, using a range of electronic and mobile devices.

You can also login and view the status of all the jobs you have applied for, register for job alerts, and track the progress of your application throughout the recruitment process. Hand delivered and email applications will not be accepted.

Please read our frequently asked questions below for more information.

Frequently asked questions (FAQs)

Applying for positions through Redland City Council’s Web Recruitment system.

Web Recruitment is a software solution that supports the entire recruitment lifecycle.

That's right!  We implemented a new system which is more straightforward and easier for you to use.  All profiles which were in the old system were decomissioned on 19th July, this included all your historical information and any documentation that you may have added to the old careers portal.  Any job alerts you may have set up prior to 19th July 2019 were also disabled.

Our previous Web Recruitment system was decomissioned at midnight on Friday 19th July 2019. 

We went live with the new system on Monday 5th August and you can create a new profile, upload your resume and set up job alerts now.

If you applied for a job with Council prior to the 19th July 2019 and it is still in progress, you will not be able to track the progress of your application via your careers profile, however, please be assured that your application will continue to be assessed and you will be advised of the outcome of your application via email, as per current practice.

If you wish to withdraw your application or have any questions regarding the status of your application, please email

With the implementation of the new system, all profiles were decomissioned, including all your historcal information and any documentation that you may have added to the previous careers portal.  No historical information was migrated to the new Web Recruitment system.

Our previous Web Recruitment system was decomissioned at midnight on Friday 19th July 2019.   

Whilst many of the benefits of Web Recruitment are internal to Council, including a reduction in paper based applications, faster turnaround time for our recruiting managers and a reduction in risk of human error, there are also significant benefits to you as an applicant:

  • You have immediate access to advertised vacancies
  • You are able to login and track all the jobs you’ve applied for, including your application
  • You can set up job alerts to ensure you never miss out on viewing vacancies for suitable roles within Redland City Council
  1. Visit our Web Recruitment website and create a Profile (click on SIGN IN from top right hand corner of screen and follow the steps to set up a Profile)
  2. Login and select the JOB MANAGEMENT tab
  3. Select the SAVED SEARCH / ALERTS tab and click "Create New Job Alert" button and complete the necessary fields
  4. Save your Job Alert
  • As soon as a job that relates to one of your preferred job categories is advertised, an email will be sent to you.
  • This email will contain a link that will take you to the job vacancy webpage.

An automatic email will be sent to your nominated email account asking you to activate your account.  If you did not receive the email, check your Junk Mailbox as it may have been directed there.

  1. Click on the relevant advertisement and scroll to the bottom of the screen.
  2. Click on the Position Description link to open a PDF copy of the Position Description.

You will receive an automated email on receipt of your application. If you do not receive an acknowledgement email within a few minutes, check your Junk Mailbox.

Each job advertisement includes contact details for the recruiting officer. If you are after specific information about the position, please contact this officer.

If the information you require is related to the application or recruitment process, please call our Recruitment & Selection Team on (07) 3829 8231 or email us at

All job advertisements close at 11.59pm (Australian Eastern Daylight Time) on the date indicated on the advertisement.

No. You may begin the online application process and save your attachment(s) as a draft, then return to it at a later date to fully submit your application. Please note: if you have not fully submitted your application prior to the close date, your application will not be considered.

Login to the Web Recruitment website then:

  1. open the JOB MANAGEMENT tab
  2. select the SAVED APPLICATIONS tab
  3. under Actions, select "Apply" and follow the steps to finalise your application.

You will then receive an automated email acknowledging receipt of your application.

To withdraw our application, please login to the Web Recruitment website then:

  1. open the JOB MANAGEMENT tab
  2. select the OTHER APPLICATIONS tab
  3. under Actions, select "Withdraw application" and follow the prompts.

If you applied for the job in the previos Web Recruitment portal, you will not be able to withdraw your application using the above instructions.  Please email

You can remove yourself as a registered user by logging into the Web Recruitment website then:

  1. open the MY PROFILE tab
  2. select "Delete Profile" in the right hand corner of the header within the Candidate Profile section
  3. follow the prompts to permanently delete your profile.

By registering for a ‘Job alert’ you will know when a suitable vacancy is being advertised. Redland City Council does not accept any unsolicited applications and we do not match your uploaded resume to current vacancies.

Yes. You will receive an email notification if you are not successful in progressing to the interview stage. If you would like feedback on your application, please contact the officer who was listed on the job advertisement.

Once a job has closed it is not possible to submit a late application online.

By subscribing to our Job Alerts you will be emailed as soon as a suitable vacancy arises. Remember, the vacancy will disappear off our website at 12.00 midnight on the closing date and applications will no longer be able to be processed after this time.

Tip: Allow plenty of time prior to the closing date to prepare and submit your application, particularly if the recruiting officer is requesting selection criteria-based applications.

If you require further assistance after reading through our FAQs, contact our Recruitment & Selection Team:

A member of our Recruitment & Selection Team will respond within two business days. Please include your contact details, reference number of the position, and a full description of your query.

Please note: applications will not be accepted through the above email address.

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