How do I apply for a new connection or relocate/disconnect my current connection?
All new water and sewerage connections/relocations and disconnections require an application to be submitted and a quote will be forwarded for payment.
Prior to submitting your application please ensure:
- You have attached the required plans or approvals as per the application form.
- Your property has been surveyed and the pegs are clearly visible.
- All obstructions are clearly marked on your plans including existing services – both on the footpath and within your property, large trees or shrubs that cannot practicably be removed and retaining walls.
Additionally, for commercial applications you must ensure:
- You supply the relevant Operational Works (OPW) or Reconfigure a lot (RAL) approvals.
- All drawings supplied must be 'for construction' and with the correct Redland City Council specific drawing notes for live connections.
To connect, relocate or disconnect your water and/or fire service, please complete the Online Water Application – Connection, Alteration and Disconnection form
To connect, relocate or disconnect your sewerage service or to raise or lower an existing manhole, please complete the Online Wastewater Application – Connection, Alteration and Disconnection form
To submit an application via mail or in-person visit Forms and documents for water supply and sewerage and download the PDF form, print and submit with the supporting attachments.
When do I require a water and sewerage connection?
Connections for both water and sewerage (wastewater) are required when building a new property in the Redlands Coast connection area. Existing properties should already have these connections in place unless they are not connected to town water and/or have onsite sewerage disposal.
What is a fire service connection and do I need one?
A fire service connection is a connection that is used solely for providing direct access to the water network for the purpose of fire protection.
Fire services are generally found on commercial properties, apartment complexes or larger residential properties. This infrastructure is required by the Queensland Fire & Emergency Service (QFES) to effectively access water on your property to fight any potential fires.
Our current specifications do not include combined fire and water connections. Individual applications will be required for each. To find out more, talk to your builder, plumber or hydraulic engineer.
What do I need to consider for my connection?
For all new services please consider the following:
- New water connection sizes available are 20mm, 25mm, 32mm, 50mm & 100mm.
- New sewerage connection sizes are 100mm & 150mm. Larger connections are available - please discuss with your engineer.
- We use mechanical water meters only, with a digital pulse outlet point. Magnetic flow meters are not available.
- All water meters are located within the property boundary with a standard installation of .5m from your left or right hand boundary.
- All new sewer connections will be located on the lowest side of the property.
- Vegetation, existing utility services and infrastructure (ie retaining walls) can all affect placement of your water and sewerage services.
- Do not plan to build over or plant large vegetation near sewerage and water connection points.
- All new connections, relocations, disconnections and sub-meter installations to existing developments require an assessment and quote.
- If our network does not currently abut your property and you are just outside the current connection area, your quote may include the cost of extending the network to a suitable location for your connection.
- Time delays may occur if traffic management applications are required for state controlled roads through the Department of Transport & Main Roads.