We're committed to creating an organisation that caters to the evolving needs of our community. Digital transformation underpins our goal of being an efficient and effective organisation and will provide contemporary and easier ways for you to access and interact with Council information and services.
Council has endorsed a multi-year Digital Transformation Program, with a total investment over the life of the program of about $45 million, to support the next phase of our digital services vision for the community – To modernise Council’s systems, processes and digital service offerings to deliver contemporary and easier ways to access and interact with Council information and services.
The benefits
The community, our customers, elected representatives, and employees will benefit from this transformation program with access to modern, efficient, and responsive systems and data, redefined customer interactions, and enhanced services. This digital evolution will bring:
- productivity enhancements
- greater cyber-security protections
- improved customer experiences and responsiveness, and
- 24/7 access to contemporary online services.
All of these outcomes will streamline the way we connect with our community and our people.
What’s happening now
Council has allocated $4.8million in the 2023-2024 budget to initiate the digital program and will undertake several key procurement and contracting activities that will modernise our core software systems and give access to specialist skills to assist with implementation of the new software.
Collaborating for success
At the core of the Digital Transformation Program we have expanded on Council’s 25+ year relationship with ASX-listed company TechnologyOne to gain access to their latest, fully integrated OneCouncil software solution and services. Council has also engaged a specialist implementation services partner to work alongside Council officers and TechnologyOne to progressively implement the contemporary OneCouncil software solutions over the four-to-seven-year life of the program.
Council officers are working collaboratively with both providers to validate, plan and deliver the multiple phases of Council’s modernisation roadmap to provide our community and our people with modern systems, processes and digital service offerings that support contemporary and easier ways to access and interact with Council information and services.
Placing you at the heart of all we do
As our technology changes, how we work and interact with the community will also evolve. We are reimagining our business and our services placing our customers at the heart of everything we do, and our investment in contemporary systems and digital capabilities is a critical element of realising our vision and delivering our corporate plan.
Frequently asked questions
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Digital transformation is the ongoing process of using digital technologies to create new (or modify existing) business processes, culture, services and customer experiences to meet changing business, customer and workforce requirements.
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We have listened and our community have said they are looking for more modern and responsive ways to interact with us, while our own people are looking for improved automation and systems enhancements to deliver further efficiencies in their day-to-day jobs.
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Council's Corporate Plan, Our Future Redlands – A Corporate Plan to 2026 and beyond describes seven goals for the city, supported by initiatives and catalyst projects to deliver on our 2041 vision. One of these goals – to become an effective and efficient organisation is supported by several interrelated catalyst projects, focusing on customer experience, employee experience, business transformation and digital transformation.
To achieve these goals, we have established a Digital Transformation Program that will drive the modernisation and digitisation of Council systems, business processes and customer experiences to digitally empower our community and our people.
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An initial $4.8 million has been allocated for financial year 2023-2024, with the Digital Transformation Program expected to run for four-to-seven years with a total investment over the life of the program of about $45 million. The program will significantly improve our infrastructure and connectivity, and modernise our workplace.
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The Digital Transformation Program will make it easier for you to interact with Council, providing more choice and convenience, and access to contemporary online services anytime from anywhere. It will build on digital improvements of recent years to address the evolving digital expectations of our community, customers, elected representatives, and employees.
The program will include improvement to customer experiences and digital service offerings, as well as improved response times for customer requests.
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Council has commenced work to plan and deliver the early phases of the Digital Transformation Program, which include improvements to the way our systems, processes and people capture and respond to customer requests.
As the new solutions are progressively planned and implemented, we will continue to keep our community updated to ensure the transition to our new services are as smooth as possible.
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Information on this page will be regularly updated as we progress through the key phases of the program. We will engage further with the community as the program introduces changes that impact and improve the digital experience of our customers and community.