Tourism and Events Industry Support | Redland City Council

Tourism and Events Industry Support

Support for Tourism and Event Operators 

On this page you can find COVID-19 support for Tourism and Event Operators

Quick links

Queensland restrictions

As of 6pm Friday 4 March 2022:

  • Masks are no longer required indoors, except in healthcare settings, residential aged care, disability accommodation, prisons, public transport, airports and on planes.
  • Masks are no longer be required in schools, including for staff, students and visitors.
  • Masks are still recommended whenever you can’t social distance.
  • There is no limit on the number of visitors you can have in your home at one time.
  • Venues and events no longer have density limits.

Eased restrictions for businesses

Use of the Check In Qld app is no longer required, other than for businesses where vaccination is a condition of entry.

You must continue to use the Check In Qld app for entry to:

  • hospitality venues including cafés, restaurants, pubs, clubs, RSL clubs, taverns, function centres, bars, wineries, distilleries and microbreweries, but not including food courts
  • entertainment venues including nightclubs, indoor live music venues, karaoke bars, concertstheatres, cinema, bowling alleys, amusement arcades, casinos and gaming venues, convention and entertainment centres, adult entertainment venues and brothels, theme parks, and tourism experiences, zoos aquariums and wildlife centres, and showgrounds
  • stadiums (indoor and outdoor), for all major sporting matches and other events with capacity for 5000 or more visitors. The Check In Qld app is not required for sporting stadiums with a capacity of less than 5000
  • festivals
  • Government owned galleries, museums and libraries
  • wedding ceremonies and receptions, when more than 20 people attend, including the wedding party and officials
  • private hire of a venue, where more than 20 people attend, or there is more than 1 person per 4 square metres
  • vulnerable settings including hospitals , residential aged care and disability accommodation services.

There are no capacity restrictions on these businesses.

For further information on the restrictions for South East Queensland visit the Queensland Health's website. The Queensland Government is the lead agency in managing the public health response to COVID-19.

You can also contact the Queensland Government's dedicated hotline for questions specific to your business. Phone: 134 COVID (134 268) Email: tourismresponse@dtis.qld.gov.au.

Restrictions for unvaccinated people

Unvaccinated people are not permitted to:

  • visit vulnerable settings, including hospitals, residential aged care, disability accommodation services, and prisons. This does not apply to residents and patients of these facilities, and there will be some exceptions for medical treatment, end-of-life visits, childbirth and emergency situations
  • attend hospitality venues such as hotels, pubs, clubs, taverns, bars, restaurants or cafes
  • attend indoor entertainment venues such as nightclubs, live music venues, karaoke bars, concerts, theatres or cinemas
  • attend outdoor entertainment activities such as sporting stadiums, theme parks or tourism experience like reef excursions
  • attend festivals – either indoor or outdoor – such as musical festivals, folk festivals or arts festivals
  • attend Queensland Government owned galleries, museums or libraries.

If anyone attending a wedding is unvaccinated, it is restricted to a maximum of 20 people.

Funerals will not be limited to only vaccinated people. This is because funerals sometimes occur at short notice and often under difficult circumstances making it hard to ensure all attendees are vaccinated. However, funerals will still be required to comply with occupant density limits and caps on attendees to minimise the risk of transmission.

These restrictions target non-essential leisure activities which are not essential for people to meet their basic needs, but present a considerable risk to contributing to an outbreak in our community when our borders reopen.

Proof of vaccination

Collection of contact information by business operators

A business operator must collect contact information, proof of vaccination or evidence of medical contraindication from all staff, guests and patrons when entering an establishment by using the Check In Qld app.

If a business operator cannot use the Check In Qld app, they must use alternative measures to record the contact information details.

Confirmed cases, close contacts and critically essential workers

The following changes to the requirements for confirmed cases, close contacts and critically essential workers have come into effect.

Confirmed cases

See current isolation and testing requirements for people diagnosed with COVID-19.

Close contacts

See current isolation and testing requirements for close contacts.

Critically essential workers

An employer in a critical industry can identify and create a Critical Worker List of critically essential roles. A close contact who performs a critically essential role can then leave quarantine to carry out that role if they:

  • have no COVID-19 symptoms
  • are fully vaccinated.

See current requirements for critically essential workers.

Contract tracing locations

Contact tracing locations will only be published online in critical circumstances such as major outbreak venues or super-spreader events.

More information

Managing COVID-19 in the workplace
Close contact quarantine and testing requirements
Isolation for people who are diagnosed with COVID-19

Mental Health Coaching program 

NewAccess for Small Business Owners is a free and confidential mental health coaching program, developed by Beyond Blue to give small business owners, including sole traders the support they need. 

The program uses Low-intensity Cognitive Behavioural Therapy (LiCBT) that allows participants to recognise the way they think, act, and feel and break unhelpful thoughts. 

Over six sessions, coaches with a small business background will work with you to overcome difficult issues, providing you with practical skills to manage stress and get you back to feeling like yourself. 

At your first appointment your coach will complete an initial assessment with you, and develop a program tailored to your individual needs. 

NewAccess for Small Business Owners is available nationally by phone or video call. 

For more information, visit the website

Tourism and events industry support

The Queensland Tourism Industry Council (QTIC) has a range of resources and helpful links available. Please visit the QTIC website for information.

Tourism and Hospitality Sector COVID-19 Lockdown Support Package

The Queensland Government announced a $47.75 million Tourism and Hospitality Sector COVID-19 Lockdown Support Package to assist businesses impacted by COVID-19 lockdowns in Queensland and other states.

The package is providing a range of rebates, fee and payroll tax relief measures to provide immediate support, including:

  • Payroll tax deferral - eligible tourism and hospitality businesses that lodge payroll tax returns monthly can apply to defer paying their payroll tax liability due in August 2021 for six months. 
  • State land rent deferral - for eligible tourism operators for the period 1 July 2021 to 30 June 2022. 
  • Fee waiver and refunds for commercial tourism daily passenger fees - tourism businesses that operate in a national park, conservation park, recreation area or state forest, including whale watching operations, may have fees waived or refunded between 1 July 2021 and 30 June 2022.
  • Twelve-month fee waiver or refund of inbound tour operator fees - for fee renewals up until 30 June 2022.
  • Liquor licensing fees waived - tourism and hospitality businesses can have their licensing fees for 2021–22 waived or refunded if they were licensed under the Liquor Act or Wine Industry Acts as at 30 June 2021.
  • Large tourism and hospitality businesses statewide are now included in the 2021 COVID-19 Business Support Grants of $5,000.
  • COVID-19 Marine Tourism Rebate - reimbursement of the berthing fees for marine tourism vessel operators at privately-owned or privately-operated marinas in regional Queensland.

For more information, please visit the Business Queensland website

Your hospitality or tourism business may be eligible for rebate, fee and payroll tax relief measures and financial support if you’ve been impacted by COVID-19.

Payroll tax deferral
Eligible tourism and hospitality businesses that lodge payroll tax returns monthly can apply to defer paying their payroll tax liability due in August 2021 for 6 months. If they have already paid the liability due in August, they can apply to defer their next month's payroll tax liability.

12-month state land rent deferral for tourism operators
Rent deferral is available for eligible tourism operators on state land for the period 1 July 2021 to 30 June 2022.

Fee waiver and refunds for commercial tourism daily passenger fees
Tourism businesses that operate in a national park, conservation park, recreation area or state forest, including whale watching operations, may have fees waived or refunded between 1 July 2021 and 30 June 2022.

12-month fee waiver or refund of inbound tour operator fees
This support is available to inbound tour operators for fee renewals up until 30 June 2022.

COVID-19 Marine Tourism Assistance Scheme Round 2
This support is available for offsetting the berthing fees for marine tourism vessel operators at privately owned or privately operated marinas in eligible local government areas between 1 July 2021 and 30 June 2022.

Liquor licensing fees waived for 2021–22
Tourism and hospitality businesses can have their licensing fees for 2021–22 waived or refunded if they were licensed under the Liquor Act or Wine Industry Acts as at 30 June 2021.

For more information, please visit the Business Queensland website

Click here to contact a financial counsellor.

Queensland Small Business Commissioner support 

If your business has suffered a reduction in turnover due COVID-19, you may also be able to receive support from the Queensland Small Business Commissioner, including services in negotiating commercial rent relief and resolving business disputes. For further information, please contact the Queensland Small Business Commissioner.

Queensland Destination Events Program

Tourism and Events Queensland (TEQ) is offering funding for regional events for up to $25,000 for marketing, strategic plan development and hire of temporary infrastructure and more. 

Queensland Tourism Business Financial Counselling Service

A new Queensland Tourism Business Financial Counselling Service has been announced to help tourism operators resize or change their business model and to offer a rebate on specialist financial, legal and/or human resources advice. Small Business Financial Counsellors are ready now to support your business, and additional tourism business financial counsellors will be in place soon. There is no cost to access these Counsellors. 

QTIC Micro-Credentials program

The Queensland Tourism Industry Council (QTIC) endorsed micro-credentials, offers alternative current skilling solutions that provides direct benefit to tourism and hospitality businesses, and their workforce. The program aims to provide an opportunity to support changing workplaces by enabling the provision of focused training in specific skills to better support employees and businesses to adopt innovations and improved productivity.

This new approach to industry-led professional development is personalised and transferrable across sectors.

Available QTIC endorsed Micro-Credentials include:

  • Customer (experiential) Service
  • Introduction to Hospitality Management
  • Food Allergies
  • Kitchen Leadership for Executive Chefs
  • Rostering Management
  • Profit and Loss Essentials
  • COVID-19 Responsibility and Tips

Further program information is available on the QTIC website.

Fact sheets, posters and resources 

QTIC’s COVID Clean Practicing Business program is a FREE checklist for tourism businesses.  

The Australian Government has developed a range of coronavirus (COVID-19) resources including fact sheets and posters to assist the tourism industry. 

Information for employers 
Information for hotels and hotel staff
Information for the marine industry 
Information for the airline industry (including flight crew) 
Information about routine environmental cleaning and disinfection in the community

Mental health and wellbeing

It's important to remember that you're not alone. There are many support services available to provide mental health and wellbeing advice, tips and strategies to help you and your staff work through this crisis. 

Queensland Health has information on how to look after your mental health in a crisis. 

A range of other confidential support services are available including: