Support for Tourism and Event Operators
On this page you can find COVID-19 support for Tourism and Event Operators
- Latest updates
- Queensland Restrictions Update
- Face Masks
- Check In QLD app
- Revoked COVID Safe Industry Plans
- Events Industry Support
- Queensland Tourism Business Financial Counselling Service
- Mentoring for Growth program
- QTIC Micro-Credentials Program
- Fact sheets, posters and resources
- Mental health and wellbeing
Keep up to date with the latest information and the road to recovery.
From 4pm Friday 27 August 2021 most restrictions in South East Queensland will ease to stage 3 restrictions to join the rest of Queensland with the exception of mask wearing. Mask wearing requirements will continue to apply until 4pm AEST Friday 10 September 2021.
For further information on the restrictions for South East Queensland visit the Queensland Health's website. The Queensland Government is the lead agency in managing the public health response to COVID-19.
You can also contact the Queensland Government's dedicated hotline for questions specific to your business. Phone: 134 COVID (134 268) Email: email@example.com.
You must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to.
- Face masks must be worn:
- When at stadiums, at an airport, and on a domestic or international flight departing or arriving in Queensland.
- South East Queensland – you must carry a face mask with you at all times when you leave home, unless you have a lawful reason not to.
- Public Transport and ride share: you must wear a mask including while waiting for the transport in a public space such as a bus stop, taxi rank or train station.
- Outdoors: you must wear a mask when unable to stay 1.5m apart from people who are not part of your household.
- Indoors: you must wear a mask in indoor spaces (including workplaces, but not your own home) unless it is unsafe or you can stay 1.5m apart from other people. This includes cafes, restaurants, pubs etc. unless eating or drinking, seated or standing.
- Schools: Masks must be worn by teachers and staff (all schools), plus students in high school.
- Everyone is encouraged to carry and wear a mask when physically distancing is not possible.
Businesses and events
Movement and gatherings:
- Up to 100 people can gather in homes, including people who live there.
- No limit for people gathering in public spaces.
- Indoor premises:
- One person per 2m2 or 100% allocated seated and ticketed capacity (e.g. restaurants, cafés, pubs, clubs, museums, art galleries, places of worship and convention centres) with the COVID Safe Checklist.
- Eating or drinking while standing allowed.
- One person per 2m2 for short-term accommodation (including hostels, B&Bs and short-term rentals) with the COVID Safe Checklist. Density requirements do not apply in sleeping areas.
- One person per 2m2 at indoor play areas with the COVID Safe Checklist. Self-service food: No restrictions.
Weddings and Funerals:
- Indoor funerals and wedding ceremonies:
- One person per 2m2 or 200 people or 100% allocated seated and ticketed capacity (whichever is the greater).
- All wedding guests can dance (indoors and outdoors) subject to the one person per 2m2 rule.
- Indoor wedding ceremonies must have a COVID Safe Checklist in place and collect contact details via the Check in Qld app.
- Outdoor ceremonies have no restrictions and do not have to collect contact details.
Indoor and Outdoor Events:
- 100% allocated seated and ticketed for stadiums
- Patrons must wear a mask at all times, including when seated.
- Patrons must be seated to eat and drink. Masks can be removed when eating or drinking.
- 100% allocated seated and ticketed capacity for indoor events or 1 person per 2m2 indoors.
- No restrictions on outdoor events, however you are encouraged to wear a mask when you are unable to physically distance.
- Ticketed venues: 100% capacity with allocated seating (e.g. theatre, live music, cinemas, indoor sports, universities and other higher education institutions).
- No restrictions
For more information about the South-East Queensland COVID-19 restrictions please visit the Queensland Government website.
It is vital that all tourism and event businesses ensure that visitors, guests and employees use the Check In Queensland App when entering your business. For more information about the app – please visit the Queensland Government website. This will help make contact tracing faster, more reliable and complete.
IMPORTANT UPDATE:The Check In Qld app is now mandatory for:
- indoor events, such as cultural festivals and expos
- outdoor events that are music or dance festivals
- venues that attract large crowds, such as stadiums, convention centres, theme parks, concert venues and cinemas
- shopping centres and supermarkets
- beauty and personal care service, such as hairdressing, beauty therapy and nail services
- leisure and recreation facilities, such as gyms, health clubs, indoor sports facilities and indoor pools
- short-term residential facilities such as hotels, boarding houses and short-term holiday rentals
- outdoor recreation, such as caravan parks, camping areas, zoos and aquariums
- public-facing government services, such as customer service counters in government buildings, galleries, museums, libraries and community centres such as recreation halls
- weddings, funerals and places of worship (only required if indoor)
- higher education institutions, such as universities, TAFEs and registered training organisations
- adult entertainment venues
- hospitals, residential aged care, disability service accommodation (applies to visitors, volunteers and contractors, not staff or patients/residents).
Further detail of the businesses and activities that are now required to use the Check In Qld app is included in Queensland Health’s Restrictions on Business, Activities and Undertakings Direction.
The revoked COVID Safe Industry Plans are available for businesses to refer to, should they wish to implement some, or all, of the measures in the plans. However, it should be noted that compliance with these plans is no longer mandatory.
There are several programs available to assist the events industry:
The Queensland Government has today announced it will provide $5,000 payments to small and medium businesses in Queensland affected by the current COVID-19 lockdown. The payment is also available to businesses impacted by lockdowns in other states. There will also be support payments to eligible impacted large businesses in the hospitality and tourism sector in the 11 local government areas currently locked down.
Your business may be eligible for financial support through the 2021 COVID-19 Business Support Grants. $5,000 grants will be made available to small and medium businesses across Queensland affected by the COVID-19 lockdown that commenced on Saturday 31 July 2021 and lockdowns in other states. For more information visit the Queensland Government Website.
Tourism Support Webinar Recording
Following the announcement of an extended lockdown, QTIC hosted an important webinar yesterday covering the Queensland Government’s business support package. This funding will be administered by the Department of Employment, Small Business and Training (DESBT), and we were joined by the Hon Di Farmer, Minister for Employment, Small Business and Minister for Training and Skills Development to discuss the package. Further details and questions were answered by:
- Warwick Agnew - Director-General (DESBT)
- Steve Koch - Deputy Director-General – Investment (DESBT)
Further information on this grant is available on this website: https://www.business.qld.gov.au/starting-business/advice-support/grants/covid19-support-grants
The Queensland Government announced a $47.75 million Tourism and Hospitality Sector COVID-19 Lockdown Support Package to assist businesses impacted by COVID-19 lockdowns in Queensland and other states.
The package is providing a range of rebates, fee and payroll tax relief measures to provide immediate support, including:
- Payroll tax deferral - eligible tourism and hospitality businesses that lodge payroll tax returns monthly can apply to defer paying their payroll tax liability due in August 2021 for six months.
- State land rent deferral - for eligible tourism operators for the period 1 July 2021 to 30 June 2022.
- Fee waiver and refunds for commercial tourism daily passenger fees - tourism businesses that operate in a national park, conservation park, recreation area or state forest, including whale watching operations, may have fees waived or refunded between 1 July 2021 and 30 June 2022.
- Twelve-month fee waiver or refund of inbound tour operator fees - for fee renewals up until 30 June 2022.
- Liquor licensing fees waived - tourism and hospitality businesses can have their licensing fees for 2021–22 waived or refunded if they were licensed under the Liquor Act or Wine Industry Acts as at 30 June 2021.
- Large tourism and hospitality businesses statewide are now included in the 2021 COVID-19 Business Support Grants of $5,000.
- COVID-19 Marine Tourism Rebate - reimbursement of the berthing fees for marine tourism vessel operators at privately-owned or privately-operated marinas in regional Queensland.
For more information, please visit the Business Queensland website.
The Commonwealth and Queensland Governments have provided a $600 million funding package for Queensland COVID-19 Business Support Grants.
As part of the package additional support for businesses that have had a decline in turnover of more than 30 per cent will include:
- A $1,000 one-off grant to non-employing sole traders across Queensland
- Tiered payments based on payroll size for all businesses across Queensland:
- A $5,000 one-off, top-up grant to small businesses with a payroll of less than $1.3 million
- A $10,000 one-off, top-up grant to medium-sized businesses with payroll between $1.3 million and $10 million
- A $25,000 one-off, top-up grant to large-sized tourism and hospitality-focused businesses with a payroll of greater than $10 million
For more information, please visit the Business Queensland website.
The Australian Government has announced that the COVID-19 Disaster Payments will be extended to people affected by Queensland COVID-19 hotspots and restrictions. Further information on eligibility criteria and the opening date for applications will be available on the Services Australia website.
Tourism Businesses can also contact one of the Queensland Government-funded Tourism Business Financial Counsellors or COVID-19 Small Business Counsellors who can assist with identifying potential sources of funding and business support. The counsellors provide free confidential assistance to businesses with understanding their finances, accessing government assistance, dealing with debt and referrals for additional support. To find your region’s local Financial Counsellor please visit the website.
If your business has suffered a reduction in turnover due COVID-19, you may also be able to receive support from the Queensland Small Business Commissioner, including services in negotiating commercial rent relief and resolving business disputes. For further information, please contact the Queensland Small Business Commissioner.
Round 1 of Council's Community Grants, with applications for the categories of Project Support, Organisation Support and Conservation are now being accepted 16 August 2021. See Council's website for more information.
Council's Capital Infrastructure Grants will open from 13 September to 11 October 2021.
Round 1 of Council's Sponsorship program will be open applications from 16 August to 13 September 2021. See Council's website for more information.
Tourism and Events Queensland (TEQ) is offering funding for regional events held between January 2021 - January 2022 for up to $25,000 for marketing, strategic plan development and hire of temporary infrastructure and more.
The Department of Tourism, Innovation and Sport recently hosted an industry webinar on COVID Safe event planning to help event organisers understand the restrictions and requirements in place in order to safely run events in Queensland. A recording of the webinar is now available here, along with other useful resources on how to run COVID Safe events in Queensland.
A new Queensland Tourism Business Financial Counselling Service has been announced to help tourism operators resize or change their business model and to offer a rebate on specialist financial, legal and/or human resources advice. Small Business Financial Counsellors are ready now to support your business, and additional tourism business financial counsellors will be in place soon. There is no cost to access these Counsellors.
The Queensland Tourism Industry Council (QTIC) endorsed micro-credentials, offers alternative current skilling solutions that provides direct benefit to tourism and hospitality businesses, and their workforce. The program aims to provide an opportunity to support changing workplaces by enabling the provision of focused training in specific skills to better support employees and businesses to adopt innovations and improved productivity.
This new approach to industry-led professional development is personalised and transferrable across sectors.
Available QTIC endorsed Micro-Credentials include:
- Customer (experiential) Service
- Introduction to Hospitality Management
- Food Allergies
- Kitchen Leadership for Executive Chefs
- Rostering Management
- Profit and Loss Essentials
- COVID-19 Responsibility and Tips
Further program information is available on the QTIC website.
QTIC’s COVID Clean Practicing Business program is a FREE checklist for tourism businesses.
The Australian Government has developed a range of coronavirus (COVID-19) resources including fact sheets and posters to assist the tourism industry.
Information for employers
Information for hotels and hotel staff
Information for the marine industry
Information for the airline industry (including flight crew)
Information about routine environmental cleaning and disinfection in the community
In response to the coronavirus pandemic, Tourism Australia is hosting a series of weekly webinars with a variety of guest speakers. They also have helpful tips and advice to support your tourism and events business.
It's important to remember that you're not alone. There are many support services available to provide mental health and wellbeing advice, tips and strategies to help you and your staff work through this crisis.
Queensland Health has information on how to look after your mental health in a crisis.
A range of other confidential support services are available including: