For the latest COVID-19 updates visit the Queensland Health website.

More information

Tourism and Events Industry Support

Support for Tourism and Event Operators 

On this page you can find COVID-19 support for Tourism and Event Operators

Quick links

Queensland restrictions

Eased restrictions for businesses

There are no capacity restrictions on businesses that are only permitted to allow fully vaccinated people to attend, including:

  • hospitality venues such as hotels, pubs, clubs, taverns, bars, restaurants or cafes
  • indoor entertainment venues such as nightclubs, live music venues, karaoke bars, concerts, theatres or cinemas
  • outdoor entertainment activities such as sporting stadiums or theme parks
  • festivals – either indoor or outdoor – such as musical festivals, folk festivals or arts festivals
  • Queensland Government owned galleries, museums or libraries.

Venues used for private hire have no capacity limit if people attending are fully vaccinated. However, if there is a person attending who is not fully vaccinated, COVID-19 density restrictions apply. This means a maximum of 20 people or 1 per 4 square meters, whichever is less.

For further information on the restrictions for South East Queensland visit the Queensland Health's website. The Queensland Government is the lead agency in managing the public health response to COVID-19.

You can also contact the Queensland Government's dedicated hotline for questions specific to your business. Phone: 134 COVID (134 268) Email: tourismresponse@dtis.qld.gov.au.

Restrictions for unvaccinated people

Unvaccinated people are not permitted to:

  • visit vulnerable settings, including hospitals, residential aged care, disability accommodation services, and prisons. This does not apply to residents and patients of these facilities, and there will be some exceptions for medical treatment, end-of-life visits, childbirth and emergency situations
  • attend hospitality venues such as hotels, pubs, clubs, taverns, bars, restaurants or cafes
  • attend indoor entertainment venues such as nightclubs, live music venues, karaoke bars, concerts, theatres or cinemas
  • attend outdoor entertainment activities such as sporting stadiums, theme parks or tourism experience like reef excursions
  • attend festivals – either indoor or outdoor – such as musical festivals, folk festivals or arts festivals
  • attend Queensland Government owned galleries, museums or libraries.

If anyone attending a wedding is unvaccinated, it is restricted to a maximum of 20 people.

Funerals will not be limited to only vaccinated people. This is because funerals sometimes occur at short notice and often under difficult circumstances making it hard to ensure all attendees are vaccinated. However, funerals will still be required to comply with occupant density limits and caps on attendees to minimise the risk of transmission.

These restrictions target non-essential leisure activities which are not essential for people to meet their basic needs, but present a considerable risk to contributing to an outbreak in our community when our borders reopen.

Proof of vaccination

Collection of contact information by business operators

A business operator must collect contact information, proof of vaccination or evidence of medical contraindication from all staff, guests and patrons when entering an establishment by using the Check In Qld app.

If a business operator cannot use the Check In Qld app, they must use alternative measures to record the contact information details.

Mandatory face masks

From 1am AEST Sunday 2 January masks must be worn indoors everywhere in Queensland, except in your own home or accommodation, and where it is unsafe, such as while doing strenuous exercise.

This includes:

  • all indoor workplaces
  • public transport and rideshare
  • supermarkets and retail shops
  • hospitality venues including pubs, clubs and cafes
  • cinemas and theatres
  • indoor stadiums, sports arenas or sports centres
  • gyms and sport activities
  • vulnerable settings like hospitals and aged care
  • schools, childcare and other education facilities
  • airports and on planes

You do not need to wear a mask outdoors if you can remain 1.5 metres away from others that are not members of your household.

Children under 12 years and people affected by a medical condition or disability do not lawfully have to wear a face mask. 

For more information

Confirmed cases, close contacts and critically essential workers

The following changes to the requirements for confirmed cases, close contacts and critically essential workers have come into effect.

Confirmed cases

See current isolation and testing requirements for people diagnosed with COVID-19.

Close contacts

See current isolation and testing requirements for close contacts.

Critically essential workers

An employer in a critical industry can identify and create a Critical Worker List of critically essential roles. A close contact who performs a critically essential role can then leave quarantine to carry out that role if they:

  • have no COVID-19 symptoms
  • are fully vaccinated.

See current requirements for critically essential workers.

Contract tracing locations

Contact tracing locations will only be published online in critical circumstances such as major outbreak venues or super-spreader events.

More information

Managing COVID-19 in the workplace
Close contact quarantine and testing requirements
Isolation for people who are diagnosed with COVID-19

Check in QLD app

The Check In Qld app is a contactless, free, secure and convenient way for customers to sign into a Queensland business or venue. For more information about the app, including how to set up your business, venue or event, please visit the Queensland Government website. 

Free online training

  • A free online training course is available to help you implement the new measures and manage the entry of customers and visitors, including checking their vaccination status.
  • The COVID Safe For Business course is available from TAFE Queensland.

Tourism and events industry support

The Queensland Tourism Industry Council (QTIC) has a range of resources and helpful links available. Please visit the QTIC website for information.

Tourism and Hospitality Sector COVID-19 Lockdown Support Package

The Queensland Government announced a $47.75 million Tourism and Hospitality Sector COVID-19 Lockdown Support Package to assist businesses impacted by COVID-19 lockdowns in Queensland and other states.

The package is providing a range of rebates, fee and payroll tax relief measures to provide immediate support, including:

  • Payroll tax deferral - eligible tourism and hospitality businesses that lodge payroll tax returns monthly can apply to defer paying their payroll tax liability due in August 2021 for six months. 
  • State land rent deferral - for eligible tourism operators for the period 1 July 2021 to 30 June 2022. 
  • Fee waiver and refunds for commercial tourism daily passenger fees - tourism businesses that operate in a national park, conservation park, recreation area or state forest, including whale watching operations, may have fees waived or refunded between 1 July 2021 and 30 June 2022.
  • Twelve-month fee waiver or refund of inbound tour operator fees - for fee renewals up until 30 June 2022.
  • Liquor licensing fees waived - tourism and hospitality businesses can have their licensing fees for 2021–22 waived or refunded if they were licensed under the Liquor Act or Wine Industry Acts as at 30 June 2021.
  • Large tourism and hospitality businesses statewide are now included in the 2021 COVID-19 Business Support Grants of $5,000.
  • COVID-19 Marine Tourism Rebate - reimbursement of the berthing fees for marine tourism vessel operators at privately-owned or privately-operated marinas in regional Queensland.

For more information, please visit the Business Queensland website

Your hospitality or tourism business may be eligible for rebate, fee and payroll tax relief measures and financial support if you’ve been impacted by COVID-19.

Payroll tax deferral
Eligible tourism and hospitality businesses that lodge payroll tax returns monthly can apply to defer paying their payroll tax liability due in August 2021 for 6 months. If they have already paid the liability due in August, they can apply to defer their next month's payroll tax liability.

12-month state land rent deferral for tourism operators
Rent deferral is available for eligible tourism operators on state land for the period 1 July 2021 to 30 June 2022.

Fee waiver and refunds for commercial tourism daily passenger fees
Tourism businesses that operate in a national park, conservation park, recreation area or state forest, including whale watching operations, may have fees waived or refunded between 1 July 2021 and 30 June 2022.

12-month fee waiver or refund of inbound tour operator fees
This support is available to inbound tour operators for fee renewals up until 30 June 2022.

COVID-19 Marine Tourism Assistance Scheme Round 2
This support is available for offsetting the berthing fees for marine tourism vessel operators at privately owned or privately operated marinas in eligible local government areas between 1 July 2021 and 30 June 2022.

Liquor licensing fees waived for 2021–22
Tourism and hospitality businesses can have their licensing fees for 2021–22 waived or refunded if they were licensed under the Liquor Act or Wine Industry Acts as at 30 June 2021.

For more information, please visit the Business Queensland website

Click here to contact a financial counsellor.

Queensland Small Business Commissioner support 

If your business has suffered a reduction in turnover due COVID-19, you may also be able to receive support from the Queensland Small Business Commissioner, including services in negotiating commercial rent relief and resolving business disputes. For further information, please contact the Queensland Small Business Commissioner.

Queensland Destination Events Program

Tourism and Events Queensland (TEQ) is offering funding for regional events for up to $25,000 for marketing, strategic plan development and hire of temporary infrastructure and more. 

Queensland Tourism Business Financial Counselling Service

A new Queensland Tourism Business Financial Counselling Service has been announced to help tourism operators resize or change their business model and to offer a rebate on specialist financial, legal and/or human resources advice. Small Business Financial Counsellors are ready now to support your business, and additional tourism business financial counsellors will be in place soon. There is no cost to access these Counsellors. 

QTIC Micro-Credentials program

The Queensland Tourism Industry Council (QTIC) endorsed micro-credentials, offers alternative current skilling solutions that provides direct benefit to tourism and hospitality businesses, and their workforce. The program aims to provide an opportunity to support changing workplaces by enabling the provision of focused training in specific skills to better support employees and businesses to adopt innovations and improved productivity.

This new approach to industry-led professional development is personalised and transferrable across sectors.

Available QTIC endorsed Micro-Credentials include:

  • Customer (experiential) Service
  • Introduction to Hospitality Management
  • Food Allergies
  • Kitchen Leadership for Executive Chefs
  • Rostering Management
  • Profit and Loss Essentials
  • COVID-19 Responsibility and Tips

Further program information is available on the QTIC website.

Fact sheets, posters and resources 

QTIC’s COVID Clean Practicing Business program is a FREE checklist for tourism businesses.  

The Australian Government has developed a range of coronavirus (COVID-19) resources including fact sheets and posters to assist the tourism industry. 

Information for employers 
Information for hotels and hotel staff
Information for the marine industry 
Information for the airline industry (including flight crew) 
Information about routine environmental cleaning and disinfection in the community

Mental health and wellbeing

It's important to remember that you're not alone. There are many support services available to provide mental health and wellbeing advice, tips and strategies to help you and your staff work through this crisis. 

Queensland Health has information on how to look after your mental health in a crisis. 

A range of other confidential support services are available including: