Support for Tourism and Event Operators
On this page you can find COVID-19 support for Tourism and Event Operators
- Latest updates
- COVID Safe Checklists
- Framework for COVID Safe Events
- Check in QLD app
- Approved COVID Safe Industry Plans
- Impact Survey - Greater Brisbane Region lockdown on the visitor economy
- Queensland Tourism Business Financial Counselling Service
- SME Recovery Loan Scheme
- Mentoring for Growth program
- QTIC Micro-Credentials Program
- Fact sheets, posters and resources
- Mental health and wellbeing
Keep up to date with the latest information and the road to recovery.
Easing of restrictions for Queensland
From 6am AEST Thursday 15 April 2021 restrictions put in place in response to the recent COVID-19 outbreak will be removed.
The following restrictions will be eased across the state:
- Face mask wearing is only mandatory in certain settings.
- You must wear your mask when at an airport or on a domestic or international flight departing or arriving in Queensland.
- While not mandatory, you are strongly encouraged to:
- carry a mask with you at all times when you leave home
- wear a mask when travelling on public transport, in a taxi
- or rideshare or in shopping centres
- wear a mask in any indoor or outdoor space when physical distancing is not possible.
- Gatherings at private residences (homes and accommodation) are limited to 100 people in total.
- There is no limit to the number of people that can gather in outdoor public spaces.
Protecting our most vulnerable
- You can visit aged care facilities, disability accommodation services, hospitals and correctional facilities if you meet the visitor requirements.
Businesses, activities and undertakings
- Businesses can operate with one person per 2 square metres (e.g. restaurants, cafes, pubs, clubs, museums, art galleries, places of worship, convention centres and Parliament House)
- Retail food services, entertainment venues and high risk businesses can open for standing when eating and drinking, both inside and outside.
- Dancing is allowed, with one dancer per 2 square metres and physical distancing observed both indoors and outdoors.
- 100 per cent capacity at ticketed and allocated seated venues with patrons encouraged to wear masks on entry and exit (e.g. theatre, live music, cinemas, indoor sports, universities and other higher education institutions).
Remember to always check in when visiting a venue. Find out more about providing, collecting and storing contact information (Opens in new window).
From 1 May 2021 all hospitality businesses will have to use the Check In Qld App.
- Outdoor dance festivals and music festivals will still need to meet some requirements.
- Outdoor events: Anzac Day parades, fun runs and other outdoor only events do no need a COVID Safe Event Checklist or Event Plan
- Open air stadiums can operate with 100 per cent ticketed and allocated seated capacity, with a COVID Safe Plan. All patrons are strongly encouraged to wear masks on entry and exit.
Weddings and Funerals
- Wedding ceremonies and funerals can have whichever is greater:
- 200 people; or
- one person per 2 square metres; or
- 100 per cent capacity with ticketed and allocated seating.
- All guests can dance (indoors and outdoors) subject to the one person per 2 square metre rule..
The Queensland Government has developed an Industry Framework for COVID Safe Events that needs to be considered by event organisers.
- COVID Safe Event Plans can be submitted via the COVID Safe Event Plan Submission Portal.
View the State Government's Roadmap to easing Queensland's restrictions.
Refer to the Queensland Government website for current restrictions.
The Queensland government has developed the Check in Qld app for customers to sign into Queensland businesses and meet COVID-19 contact tracing requirements. Once a customer has used the Check in Qld app at one business the app will remember their details. Begin by registering your business (it’s free) and you will be sent a QR code and a business starter kit (including QR code posters). It is important to note that customers will need to download the Check in Qld app to before they can use the Check in Qld QR code.
From 1 May 2021, all Queensland hospitality businesses must use the Check In Qld app when signing in patrons to their premises.
More information is available on the Queensland Government website.
For restricted businesses that the Chief Health Officer has identified under the Restrictions on Businesses, Activities and Undertaking Direction, a mandatory COVID Safe Checklist is required along with mandatory COVID Safe training. COVID Safe Industry Plans continue to apply.
Restricted businesses include restaurants, cafés and personal services (including beauty therapy, nail salons, massage (therapeutic and non-therapeutic), tanning, tattoo parlours, spas, saunas and bathhouses).
Events can be held, and will be guided under the Industry Framework for COVID Safe Events in Queensland.
For guidance see the Framework for COVID Safe Businesses.
The Department of Tourism Industry Development, Innovation and Sport (DTIS) has developed the following resources specific to the tourism businesses and operators:
- COVID Safe Planning for Tourism and Accommodation Industry Fact Sheet
- Tourism Industry Decision Tree
- FAQs for the Tourism Industry
Additional resources and industry specific information:
- Visit covid19.qld.gov.au to get more information about COVID Safe Planning for the tourism industry.
- Visit ditid.qld.gov.au for tourism related information, including fact sheets, frequently asked questions, checklists and other resources.
- If you can’t find the answer to your question, please call 134 COVID (13 426 843).
Any business or organisation that is in one of these industries is welcome to download and follow their approved COVID Safe Industry Plan and complete the Statement of Compliance to demonstrate you are undertaking best practice as a COVID Safe Business.
For more information about the COVID Safe Industry Plans please visit the COVID Safe Businesses.
There are several programs available to assist the events industry:
Queensland Destination Events Program
Tourism and Events Queensland (TEQ) is offering funding for regional events held between January 2021 - January 2022 for up to $25,000 for marketing, strategic plan development and hire of temporary infrastructure and more.
The Department of Tourism, Innovation and Sport recently hosted an industry webinar on COVID Safe event planning to help event organisers understand the restrictions and requirements in place in order to safely run events in Queensland. A recording of the webinar is now available here, along with other useful resources on how to run COVID Safe events in Queensland.
To ensure we can continue to represent and support you during this time, and to keep key Government stakeholders advised, we are seeking your urgent assistance in providing some information about the impact of the three-day lockdown on your business.
Please complete this short survey as soon as possible to enable us to consolidate data across the region. **Please note that all information will be treated commercial-in-confidence and only aggregated data will be reported.**
A new Queensland Tourism Business Financial Counselling Service has been announced to help tourism operators resize or change their business model and to offer a rebate on specialist financial, legal and/or human resources advice. Small Business Financial Counsellors are ready now to support your business, and additional tourism business financial counsellors will be in place soon. There is no cost to access these Counsellors.
From Thursday 1 April 2021, businesses impacted by COVID-19 and the recent floods will be eligible to access the extended SME Recovery Loan Scheme. Impacted businesses will not be required to have been on JobKeeper during the March quarter to be eligible. Small business recovery grants are also available to provide short-term targeted assistance for recovery and reinstatement activities, including safety inspections, repairs to premises and internal fittings, and replacement of stock
The Queensland Government Mentoring for Growth program currently has more than 50 mentors ready to connect with impacted small businesses.
Mentors are available to provide tailored support including financial mentoring and business planning.
The Queensland Tourism Industry Council (QTIC) endorsed micro-credentials, offers alternative current skilling solutions that provides direct benefit to tourism and hospitality businesses, and their workforce. The program aims to provide an opportunity to support changing workplaces by enabling the provision of focused training in specific skills to better support employees and businesses to adopt innovations and improved productivity.
This new approach to industry led professional development is personalised and transferrable across sectors.
Available QTIC endorsed Micro-Credentials include:
- Customer (experiential) Service
- Introduction to Hospitality Management
- Food Allergies
- Kitchen Leadership for Executive Chefs
- Rostering Management
- Profit and Loss Essentials
- COVID-19 Responsibility and Tips
Further program information is available on the QTIC website.
QTIC’s COVID Clean Practicing Business program is a FREE checklist for tourism businesses.
The Australian Government has developed a range of coronavirus (COVID-19) resources including fact sheets and posters to assist the tourism industry.
Information for employers
Information for hotels and hotel staff
Information for the marine industry
Information for the airline industry (including flight crew)
Information about routine environmental cleaning and disinfection in the community
In response to the coronavirus pandemic, Tourism Australia is hosting a series of weekly webinars with a variety of guest speakers. They also have helpful tips and advice to support your tourism and events business.
It's important to remember that you're not alone. There are many support services available to provide mental health and wellbeing advice, tips and strategies to help you and your staff work through this crisis.
Queensland Health has information on how to look after your mental health in a crisis.
A range of other confidential support services are available including:
- Lifeline 13 11 14
- Beyondblue 1300 224 636
- Headspace (Youth mental health and wellbeing) 1800 650 890