Tourism and Events Industry Support

Support for Tourism and Event Operators 

On this page you can find COVID-19 support for Tourism and Event Operators

Quick links

Latest updates

Keep up to date with the latest information on the roadmap of easing restrictions.

Easing of Greater Brisbane restrictions

Eased restrictions for Greater Brisbane will be in place from 6pm 11 January to 1am 22 January.

The Greater Brisbane region includes:

  • City of Brisbane
  • City of Ipswich
  • Logan City
  • Moreton Bay Region
  • Redland City

Gatherings

  • Gatherings: Up to 20 people in homes and public spaces. This number includes those who live with you.
  • Weddings: Up to 100 attendees. No restriction on dancing.
  • Funerals: Up to 100 attendees.

Businesses and venues

This includes places of worship, conventions centres, etc. There are no restrictions on businesses opening under a COVID Safe Plan.

  • Restaurants and cafes can open for seated eating and drinking, no standing allowed
  • All businesses may now have:
    • one person per 4 square metres on their premises indoors
    • one person per 2 square metres outdoors.
  • Businesses with a floor space less than 200 square metres can have one person per 2 square metres, up to 50 people at a time.
  • Dancing is not allowed except at weddings
  • Funerals and weddings can have up to 100 attendees
  • The seated capacity of outdoor stadiums and amphitheatres is 50 per cent with a COVID Safe plan
  • The seated capacity of indoor concert venues and theatres is 50 per cent capacity or one person per 4 square metres, whichever is greater, with a COVID Safe plan

Events

Indoor events/sessions within events:

  • 500 people or less – must comply with a COVID Safe Event Checklist, no further approval needed
  • 500 to 10,000 people – must comply with a COVID Safe Event Plan approved by local public health units
  • 10,000 people or more – must comply with a COVID Safe Event Plan approved by the Chief Health Officer
  • Indoor concert venues/theatres etc: up to 50 per cent seated capacity or one person per 4 square meters (whichever is the greater), with a COVID Safe Plan.

Outdoor events/sessions within events:

  • Fewer than 1000 people, e.g. community sport – no approval needed when following a COVID Safe Event Checklist
  • 1000 to 10,000 people – must comply with a COVID Safe Event Plan approved by the local public health unit
  • 10,000 people or more – must comply with a COVID Safe Event Plan approved by the Chief Health Officer
  • Outdoor stadiums and amphitheatres: 50 per cent capacity with a COVID Safe Plan.

For more information regarding COVID safe event requirements visit the Queensland Government website

View the State Government's Roadmap to easing Queensland's restrictions.

For more information see Queensland Health.

COVID Safe Checklists

For restricted businesses that the Chief Health Officer has identified under the Restrictions on Businesses, Activities and Undertaking Direction, a mandatory COVID Safe Checklist is required along with mandatory COVID Safe training. COVID Safe Industry Plans continue to apply.

Restricted businesses include restaurants, cafés and personal services (including beauty therapy, nail salons, massage (therapeutic and non-therapeutic), tanning, tattoo parlours, spas, saunas and bathhouses).

Events can be held, and will be guided under the Industry Framework for COVID Safe Events in Queensland.

For guidance see the Framework for COVID Safe Businesses.

The Department of State Development, Tourism and Innovation (DSDTI) has developed the following resources specific to the tourism businesses and operators:  

Additional resources and industry specific information:

  • Visit covid19.qld.gov.au to get more information about COVID Safe Planning for the tourism industry.
  • Visit ditid.qld.gov.au for tourism related information, including fact sheets, frequently asked questions, checklists and other resources.
  • If you can’t find the answer to your question, please call 134 COVID (13 426 843).

Approved COVID Safe Industry Plans

Any business or organisation that is in one of these industries is welcome to download and follow their approved COVID Safe Industry Plan and complete the Statement of Compliance to demonstrate you are undertaking best practice as a COVID Safe Business.

For more information about the COVID Safe Industry Plans please visit the COVID Safe Businesses.

FREE Membership offer

Queensland Tourism Industry Council (QTIC)

QTIC is the peak body for the tourism industry and provides comprehensive support and quality guidance to tourism operators across Queensland. Free QTIC entry-level membership is now available for 2020/21.

This supporter level membership will be valid until 30 June 2021 and includes a raft of benefits to help tourism businesses throughout the recovery stage and beyond.  Visit the QTIC website to apply.

Redlands Coast Customer Recovery Program

Register for the Redlands Coast Tourism and Events six-part interactive training program presented by customer strategy experts Customer Frame. This program is designed for tourism and event businesses who want to emerge from the crisis stronger than before.

The six-part program will equip you with:

  • New skills and techniques to rebuild your business on the foundation of the customer
  • Engaging and thought-provoking practical exercises with live support as you need it
  • Actions that you and your team can take now to help you get back on your feet
  • A prioritised plan of action that will set you up for a strong recovery

As part of Council's tourism recovery initiatives, the cost of this training program will be fully subsidised with a savings of up to $220. 

Register for the program here.

QTIC Micro-Credentials Program

The Queensland Tourism Industry Council (QTIC) endorsed micro-credentials, offers alternative current skilling solutions that provides direct benefit to tourism and hospitality businesses, and their workforce. The program aims to provide an opportunity to support changing workplaces by enabling the provision of focused training in specific skills to better support employees and businesses to adopt innovations and improved productivity.

This new approach to industry led professional development is personalised and transferrable across sectors.

Available QTIC endorsed Micro-Credentials include:

  • Customer (experiential) Service
  • Introduction to Hospitality Management
  • Food Allergies
  • Kitchen Leadership for Executive Chefs
  • Rostering Management
  • Profit and Loss Essentials
  • COVID-19 Responsibility and Tips

Further program information is available on the QTIC website.

Events industry support

There are several programs available to assist the events industry:

Queensland Destination Events Program
Tourism and Events Queensland (TEQ) is offering funding for regional events held between January 2021 - January 2022 for up to $25,000 for marketing, strategic plan development and hire of temporary infrastructure and more. 

Cash flow assistance

The Australian Government is providing up to $100,000 to eligible small and medium-sized businesses, and not for-profits (NFPs) that employ people, with a minimum payment of $20,000.

These payments will help businesses and not-for-profit organisations with their cash flow so they can keep operating, pay their rent, electricity and other bills and retain staff.

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JobKeeper payment 

Under the JobKeeper Payment, businesses impacted by the Coronavirus will be able to access a subsidy from the Government to continue paying their employees.

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Support for sole traders 

Sole traders may be eligible to receive the JobKeeper Payment if their turnover has reduced. 

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Small and Medium Enterprise Guarantee Scheme 

The Coronavirus Small and Medium Enterprise (SME) Guarantee Scheme will provide small and medium business with timely access to working capital to help them get through the impact of the coronavirus.

The Government will provide eligible lenders with a guarantee for loans for SMEs, including sole traders, with a turnover of up to $50 million. More information and eligibility can be obtained through the SME's financial institution.

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Mentoring for Growth program 

The Queensland Government Mentoring for Growth program currently has more than 50 mentors ready to connect with impacted small businesses.

Mentors are available to provide tailored support including financial mentoring and business planning.

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Fact sheets, posters and resources 

QTIC’s COVID Clean Practicing Business program is a FREE checklist for tourism businesses.  

The Australian Government has developed a range of coronavirus (COVID-19) resources including fact sheets and posters to assist the tourism industry. 

Information for employers 
Information for hotels and hotel staff
Information for the marine industry 
Information for the airline industry (including flight crew) 
Information about routine environmental cleaning and disinfection in the community

In response to the coronavirus pandemic, Tourism Australia is hosting a series of weekly webinars with a variety of guest speakers. They also have helpful tips and advice to support your tourism and events business. 

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Mental health and wellbeing

It's important to remember that you're not alone. There are many support services available to provide mental health and wellbeing advice, tips and strategies to help you and your staff work through this crisis. 

Queensland Health has information on how to look after your mental health in a crisis. 

A range of other confidential support services are available including: 

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