Support for Tourism and Event Operators
On this page you can find COVID-19 support for Tourism and Event Operators
- Latest updates
- COVID Safe Checklists
- Framework for COVID Safe Events
- Approved COVID Safe Industry Plans
- FREE Membership offers
- Redlands Coast Customer Recovery Program
- Small Business COVID-19 Adaption Grant Program
- QTIC Micro-Credentials Program
- Events industry support
- Council's $2m assistance package
- Cash flow assistance
- JobKeeper payment
- Sole trader support
- Small and Medium Enterprise Guarantee Scheme
- Renewal fee waiver
- Tour operator support
- Hospitality business support
- Lease and Licence holder assistance
- Mentoring for Growth program
- Fact sheets, posters and resources
- Mental health and wellbeing
Stage 3 - Easing of restrictions
Commencing from midday Friday 3 July 2020, the Roadmap to easing Queensland's restrictions states that:
- Maximum number of customers for a business at any one time is determined by the 4 square metre rule¥^
- For smaller venues below 200 square metres, businesses can have one person per 2 square metres up to 50 persons at a time§¥
- The following businesses and areas may re-open with a COVID Safe Plan:
- casinos, gaming and gambling venues (including electronic gaming machines)
- non-therapeutic massage^
- saunas and bathhouses^
- food courts
- Office-based workers can return to their place of work
- Up to 25,000 spectators or 50% of capacity (whichever is the lesser) at Queensland’s Major Sports Facilities, with a COVID Safe Plan
- Concert venues, theatres and auditoriums can open and have up to 50% capacity or one person per 4 square metres (whichever is the greater), with a COVID Safe Plan
- Events fewer than 500 people – no approval needed when following a COVID Safe Event Checklist > 500 to 10,000 people – need a COVID Safe Event Plan approved by local public health units
- Events over 10,000 people – need a COVID Safe Event Plan approved by the Queensland Chief Health Officer
- Maximum number of persons at museums, art galleries, libraries and historic sites determined by the one person per 4 square metre rule
- Max 100 can attend weddings and funerals
- COVID Safe Industry Plans continue to apply with revisions to reflect changes in Stage 3.
- COVID Safe Checklists continue to apply.
For more information see Queensland Health.
Visit the Queensland Government website for more information on easing restrictions.
For restricted businesses that the Chief Health Officer has identified under the Restrictions on Businesses, Activities and Undertaking Direction, a mandatory COVID Safe Checklist is required along with mandatory COVID Safe training. COVID Safe Industry Plans continue to apply with revisions to reflect Stage 3 restrictions.
Restricted businesses include restaurants, cafés and personal services (including beauty therapy, nail salons, massage (therapeutic and non-therapeutic), tanning, tattoo parlours, spas, saunas and bathhouses).
Events will also be able to be held, and will be guided under a new addition to the COVID Safe Framework, the Framework for COVID Safe Events.
COVID Safe Industry Plans are required where restricted businesses want to offer their services to more than 50 people at a time.
Checklists for Stage 3
- COVID Safe Checklist for dining and drinking
Restaurants and cafes, pubs, clubs, RSLs and hotels
- COVID Safe Checklist for Personal services
Beauty, nail salons, massage (therapeutic and non-therapeutic), tanning, tattoo parlours, spas, saunas and bathhouses
- Food Courts – currently in development
- Translated COVID Safe Checklists – currently being updated.
For guidance see the Framework for COVID Safe Businesses.
The Department of State Development, Tourism and Innovation (DSDTI) has developed the following resources specific to the tourism businesses and operators:
- COVID Safe Planning for Tourism Fact Sheet
- Tourism Industry Decision Tree
- FAQs for the Tourism Industry
Additional resources and industry specific information:
- Visit covid19.qld.gov.au to get more information about COVID Safe Planning for the tourism industry.
- Visit ditid.qld.gov.au for tourism related information, including fact sheets, frequently asked questions, checklists and other resources.
- If you can’t find the answer to your question, please call 134 COVID (13 426 843).
Stage 3 easing of restrictions, allows more events to commence under the following requirements of Queensland Chief Health Officer:
- Fewer than 500 people – no approval needed when following a COVID Safe Event Checklist.
- 500 to 10,000 people – need a COVID Safe Event Plan approved by local Public Health units.
- Over 10,000 people – need a COVID Safe Event Plan approved by the Queensland Chief Health Officer.
This material is currently being finalised and will be released shortly.
The Framework for COVID Safe Events sets out key public health principles and event-specific public health strategies that will limit the transmission of COVID-19 at events and help event organisers operate safely and is applicable for all events.
The Framework does not alter the existing approval arrangements that apply to events.
Event organisers continue to be required to obtain relevant approvals/permits from Council.
Any business or organisation that is in one of these industries is welcome to download and follow their approved COVID Safe Industry Plan and complete the Statement of Compliance to demonstrate you are undertaking best practice as a COVID Safe Business.
From 12 noon 3 July 2020, if the COVID Safe Business Framework applies to your industry or business you are required to operate in accordance with it.
- Aquatic Sport Sector (PDF, 963 KB )
- Australian Attractions industry (PDF, 645 KB )
- Cinema industry (PDF, 453 KB )
- Dance and Physical Performing Arts (PDF, 2.6 MB)
- Fitness Facilities (PDF, 1.0 MB)
- Food Services (PDF, 1.1 MB)
- Outdoor Recreation Activity Providers (PDF, 1.2 MB)
- Queensland Hotels and Clubs (PDF, 827 KB )
- Queensland Live Performance, Venues/Theatres (PDF, 698 KB )
- Queensland Parks and Wildlife Service (QPWS) Campgrounds (PDF, 261 KB )
- Queensland Tourism and Accommodation (PDF, 2.5 MB)
- Queensland Wineries (PDF, 764 KB )
- Retail, Hair and Beauty (PDF, 1.3 MB)
- Statement of compliance (PDF, 322 KB )
If a business chooses not to utilise the provisions of their COVID Safe Industry Plan, it must operate under the relevant conditions listed under the Roadmap and the Public Health Directions. This may include limiting the number of customers on site, completing a mandatory COVID Safe Checklist and training.
For more information about the COVID Safe Industry Plans please visit the COVID Safe Businesses.
Brisbane Marketing is pleased to offer members six months’ membership fee waiver for the 2020/21 financial year. Existing members do not need to take any action to receive the fee waiver and will receive a letter containing the details soon. This also applies to new members joining Brisbane Marketing throughout 2020/21 and an updated membership prospectus will be available as of July.
QTIC is the peak body for the tourism industry and provides comprehensive support and quality guidance to tourism operators across Queensland. Free QTIC entry-level membership is now available for 2020/21.
This supporter level membership will be valid until 30 June 2021 and includes a raft of benefits to help tourism businesses throughout the recovery stage and beyond. Visit the QTIC website to apply.
Register for the Redlands Coast Tourism and Events six-part interactive training program presented by customer strategy experts Customer Frame. This program is designed for tourism and event businesses who want to emerge from the crisis stronger than before.
The six-part program will equip you with:
- New skills and techniques to rebuild your business on the foundation of the customer
- Engaging and thought-provoking practical exercises with live support as you need it
- Actions that you and your team can take now to help you get back on your feet
- A prioritised plan of action that will set you up for a strong recovery
As part of Council's tourism recovery initiatives, the cost of this training program will be fully subsidised with a savings of up to $220.
Limited places are available. Registrations are now open until Friday 26 June (or earlier if places are all filled).
ROUND 2 open now!
The Queensland Government is extending the Small Business Adaption Grant Program for grants of up to $10,000 for small businesses affected by the coronavirus (COVID-19) shutdown restrictions.
Eligible small businesses can use this funding towards financial, legal and other professional advice, strategic planning, marketing such as content development (web pages, apps visual and audio media) and capital costs associate with COVID-19 SAFE requirements plus more.
Further details on the program and how to apply are available here.
The Queensland Tourism Industry Council (QTIC) endorsed micro-credentials, offers alternative current skilling solutions that provides direct benefit to tourism and hospitality businesses, and their workforce. The program aims to provide an opportunity to support changing workplaces by enabling the provision of focused training in specific skills to better support employees and businesses to adopt innovations and improved productivity.
This new approach to industry led professional development is personalised and transferrable across sectors.
Available QTIC endorsed Micro-Credentials include:
- Customer (experiential) Service
- Introduction to Hospitality Management
- Food Allergies
- Kitchen Leadership for Executive Chefs
- Rostering Management
- Profit and Loss Essentials
- COVID-19 Responsibility and Tips
Further program information is available on the QTIC website.
There are several programs available to assist the events industry:
Queensland Destination Events Program
Tourism and Events Queensland (TEQ) is offering funding for regional events held between January 2021 - January 2022 for up to $25,000 for marketing, strategic plan development and hire of temporary infrastructure and more.
News Corp Bushfire Fund Grants
This support is for local not-for-profit organisations and community groups that are delivering locally led projects and activities to assist people in their recovery as a result of the 2019/2020 bushfires.
Redland City Council has developed a $2 million social and economic package to support Redlands Coast residents, businesses and community groups through the impacts of the coronavirus pandemic.
Council is aware that many local businesses have had to reduce their service offering or temporarily close.
The package, considered stage 1, includes:
- Doubling the amount of time to pay next rates bill
- $288,000 in grants for business and community groups experiencing hardship due to COVID-19
- Working directly with businesses, social enterprises and community groups to help them access State and Federal economic stimulus packages
- Reducing red-tape for businesses and community groups
- Providing one-off contribution towards electricity costs for clubs and associations registered under Council's community electricity scheme
- Strengthening Council's local buy preference and fast-track payments
- Expanding Council's Wi-Fi to assist businesses
- Promoting, reviewing and updating Council's financial hardship policy to ensure eligible ratepayers can access hardship provisions in relation to their statutory rates and charges
- Seeking to fast-track $60 million in Council infrastructure works within the community by taking advantage of potential State and Federal government grants announced.
The Australian Government is providing up to $100,000 to eligible small and medium-sized businesses, and not for-profits (NFPs) that employ people, with a minimum payment of $20,000.
These payments will help businesses and not-for-profit organisations with their cash flow so they can keep operating, pay their rent, electricity and other bills and retain staff.
Under the JobKeeper Payment, businesses impacted by the Coronavirus will be able to access a subsidy from the Government to continue paying their employees.
Affected employers will be able to claim a fortnightly payment of $1,500 per eligible employee from 30 March 2020, for a maximum period of 6 months.
Sole traders may be eligible to receive the JobKeeper Payment if their turnover has reduced. Following registration by the eligible business, the Government will provide $1,500 per fortnight per eligible employee for a maximum of 6 months. This will support sole traders to maintain their income and connection with employees.
The Coronavirus Small and Medium Enterprise (SME) Guarantee Scheme will provide small and medium business with timely access to working capital to help them get through the impact of the coronavirus.
The Government will provide eligible lenders with a guarantee for loans for SMEs, including sole traders, with a turnover of up to $50 million. More information and eligibility can be obtained through the SME's financial institution.
Renewal fees for Queensland registered inbound tour operators which fall due between 1 February 2020 and 31 July 2020 will be waived for 12 months.
Three year renewals will also receive a 12 month waiver.
Tour operators will not be charged commercial tour operator daily site fees for activities conducted between 1 February 2020 and 31 July 2020 in a Queensland national park, conservation park, recreation area or state forest under a commercial activity agreement or permit. This is part of the Government's Immediate Industry Recovery Package.
As part of Queensland Government's Economic Relief Package from 1 February to 31 July 2020, liquor licensees will benefit from having fees waived for applications to change trading hours and temporarily or permanently change a licensed area.
For tourism businesses that hold a lease or licence for tourism purposes and receive rental invoices quarterly, you can apply for a land rent deferral. If approved, rental invoices due between 1 February 2020 and 31 July 2020 will instead be payable by 1 January 2021 and no penalty interest will accrue on overdue balances for this period.
If you have already paid your rent for the first quarter of 2020, you will receive a refund.
The Queensland Government Mentoring for Growth program currently has more than 50 mentors ready to connect with impacted small businesses.
Mentors are available to provide tailored support including financial mentoring and business planning.
QTIC’s COVID Clean Practicing Business program is a FREE checklist for tourism businesses.
The Australian Government has developed a range of coronavirus (COVID-19) resources including fact sheets and posters to assist the tourism industry.
Information for employers
Information for hotels and hotel staff
Information for the marine industry
Information for the airline industry (including flight crew)
Information about routine environmental cleaning and disinfection in the community
In response to the coronavirus pandemic, Tourism Australia is hosting a series of weekly webinars with a variety of guest speakers. They also have helpful tips and advice to support your tourism and events business.
It's important to remember that you're not alone. There are many support services available to provide mental health and wellbeing advice, tips and strategies to help you and your staff work through this crisis.
Queensland Health has information on how to look after your mental health in a crisis.
A range of other confidential support services are available including:
- Lifeline 13 11 14
- Beyondblue 1300 224 636
- Headspace (Youth mental health and wellbeing) 1800 650 890