Planned service outage

Due to scheduled maintenance, RPAC, myServices, PDonline and Red-e-Map sites will be unavailable from 4pm-10pm Saturday 6 June. We apologise for the inconvenience.

Tourism and Events Industry Support

Support for Tourism and Event Operators 

On this page you can find COVID-19 support for Tourism and Event Operators

Quick links

Latest updates
Grants program for COVID-19 relief and recovery
Events industry support
Council's $2m assistance package
Cash flow assistance
JobKeeper payment
Sole trader support
Small and Medium Enterprise Guarantee Scheme
Financial relief for businesses
Renewal fee waiver
Tour operator support
Hospitality business support
Lease and Licence holder assistance
Mentoring for Growth program
Fact sheets, posters and resources
Mental health and wellbeing

Latest updates

Keep up to date with current temporary closures of Council services and venues and the latest information on the stage 2 roadmap of easing restrictions.

Stage 2 - Easing of restrictions

From midday on Monday 1st June 2020 unlimited travel and overnight stays are permitted for all of Queensland. This includes travel to North Stradbroke Island, recreational travel, tourism accommodation and camping.

Restaurants, cafes, pubs, and clubs can have 20 patrons as long as they are large enough to comply with the 1 patron per 4 sqare metre rule. If these businesses are larger they can have more patrons as long as they comply with the COVID Safe Industry Plan for this sector. For more information see Queensland Health.

Gatherings of up to 20 people is permitted at any one time for:

  • Tourism experiences*
  • Indoor cinemas*
  • Concert venues* theatres* auditoriums*
  • beauty therapy, nail salons, tanning, tattoo parlours and spas (with COVID SAFE Checklist).
    *More with COVID SAFE Plan approved by health authorities

Visit the Queensland Government website for more information on easing restrictions.

The Department of State Development, Tourism and Innovation (DSDTI) has developed the following resources specific to the tourism businesses and operators:  

Additional resources and industry specific information:

  • Visit to get more information about COVID Safe Planning for the tourism industry.
  • Visit for tourism related information, including fact sheets, frequently asked questions, checklists and other resources.
  • If you can’t find the answer to your question, please call 134 COVID (13 426 843).

Grants program for COVID-19 relief and recovery

The COVID-19 Relief and Recovery Grants Program is aimed at providing targeted funding and support to Redlands Coast small businesses and community organisations in response to the impacts of the COVID-19 pandemic.

The new program is a result of Council's decision to repurpose the existing grants program to meet the challenges arising from the current COVID-19 environment.

Categories include:

  • COVID-19 Community Organisation Support Grant -up to $10,000 for local community organisations that are providing support and relief to community members impacted by COVID-19
  • COVID-19 Business Support Grant -two components
    • Professional advice services up to the value of $1000 (eg. accounting, financial planning and legal services)
    • Innovation funding up to the value of $5000 to reengineer/restructure their business operations ensuring viability and continuity (eg. technology, research and design).

Contact Council for further information on the COVID-19 grants program

Events industry support

There are a range of grants and funding available now to assist the events industry.

Queensland Destination Events Program
Tourism and Events Queensland (TEQ) is offering funding for regional events held between January 2021 - January 2022 for up to $25,000 for marketing, strategic plan development and hire of temporary infrastructure and more. The next round closes on 30 June 2020.

Gambling Community Benefit Fund
This program allocates funding up to $35,000 to not-for-profit community groups to help them provide services, leisure activities and opportunities for Queensland communities.

News Corp Bushfire Fund Grants
This support is for local not-for-profit organisations and community groups that are delivering locally led projects and activities to assist people in their recovery as a result of the 2019/2020 bushfires.

Council's $2 million assistance package

Redland City Council has developed a $2 million social and economic package to support Redlands Coast residents, businesses and community groups through the impacts of the coronavirus pandemic.

Council is aware that many local businesses have had to reduce their service offering or temporarily close.

The package, considered stage 1, includes:

  • Doubling the amount of time to pay next rates bill
  • $288,000 in grants for business and community groups experiencing hardship due to COVID-19
  • Working directly with businesses, social enterprises and community groups to help them access State and Federal economic stimulus packages
  • Reducing red-tape for businesses and community groups
  • Providing one-off contribution towards electricity costs for clubs and associations registered under Council's community electricity scheme
  • Strengthening Council's local buy preference and fast-track payments
  • Expanding Council's Wi-Fi to assist businesses
  • Promoting, reviewing and updating Council's financial hardship policy to ensure eligible ratepayers can access hardship provisions in relation to their statutory rates and charges
  • Seeking to fast-track $60 million in Council infrastructure works within the community by taking advantage of potential State and Federal government grants announced.

^back to top

Cash flow assistance

The Australian Government is providing up to $100,000 to eligible small and medium-sized businesses, and not for-profits (NFPs) that employ people, with a minimum payment of $20,000.

These payments will help businesses and not-for-profit organisations with their cash flow so they can keep operating, pay their rent, electricity and other bills and retain staff.

^back to top

JobKeeper payment 

Under the JobKeeper Payment, businesses impacted by the Coronavirus will be able to access a subsidy from the Government to continue paying their employees.

Affected employers will be able to claim a fortnightly payment of $1,500 per eligible employee from 30 March 2020, for a maximum period of 6 months.

^back to top

Support for sole traders 

Sole traders may be eligible to receive the JobKeeper Payment if their turnover has reduced. Following registration by the eligible business, the Government will provide $1,500 per fortnight per eligible employee for a maximum of 6 months. This will support sole traders to maintain their income and connection with employees.

^back to top

Small and Medium Enterprise Guarantee Scheme 

The Coronavirus Small and Medium Enterprise (SME) Guarantee Scheme will provide small and medium business with timely access to working capital to help them get through the impact of the coronavirus.

The Government will provide eligible lenders with a guarantee for loans for SMEs, including sole traders, with a turnover of up to $50 million. More information and eligibility can be obtained through the SME's financial institution.

^back to top

Renewal fee waiver

Renewal fees for Queensland registered inbound tour operators which fall due between 1 February 2020 and 31 July 2020 will be waived for 12 months.

Three year renewals will also receive a 12 month waiver.

^back to top

Tour operator support

Tour operators will not be charged commercial tour operator daily site fees for activities conducted between 1 February 2020 and 31 July 2020 in a Queensland national park, conservation park, recreation area or state forest under a commercial activity agreement or permit. This is part of the Government's Immediate Industry Recovery Package. 

^back to top

Hospitality business support 

As part of Queensland Government's Economic Relief Package from 1 February to 31 July 2020, liquor licensees will benefit from having fees waived for applications to change trading hours and temporarily or permanently change a licensed area.

^back to top

Lease and licence holder assistance 

For tourism businesses that hold a lease or licence for tourism purposes and receive rental invoices quarterly, you can apply for a land rent deferral. If approved, rental invoices due between 1 February 2020 and 31 July 2020 will instead be payable by 1 January 2021 and no penalty interest will accrue on overdue balances for this period.

If you have already paid your rent for the first quarter of 2020, you will receive a refund.

^back to top

Mentoring for Growth program 

The Queensland Government Mentoring for Growth program currently has more than 50 mentors ready to connect with impacted small businesses.

Mentors are available to provide tailored support including financial mentoring and business planning.

^back to top

Fact sheets, posters and resources 

The Australian Government has developed a range of coronavirus (COVID-19) resources including fact sheets and posters to assist the tourism industry. 

Information for employers 
Information for hotels and hotel staff
Information for the marine industry 
Information for the airline industry (including flight crew) 
Information about routine environmental cleaning and disinfection in the community

Queensland Health have developed a range of useful COVID-19 posters and resources for you to use and display in your business. 

In response to the coronavirus pandemic, Tourism Australia is hosting a series of weekly webinars with a variety of guest speakers. They also have helpful tips and advice to support your tourism and events business. 

^back to top

Mental health and wellbeing

It's important to remember that you're not alone. There are many support services available to provide mental health and wellbeing advice, tips and strategies to help you and your staff work through this crisis. 

Queensland Health has information on how to look after your mental health in a crisis. 

A range of other confidential support services are available including: 

^back to top