Access to water meters | Redland City Council

Access to water meters

The water meter is generally located on or near the boundary line of your property that fronts the street.

If you live in a unit, apartment or townhouse complex you may not have an individual water meter allocated for each residence. For some units developed prior to January 2008 there are individual, privately owned, water meters on unit complexes. Council does not own these meters and therefore cannot read or charge from their readings.

Council reads water meters quarterly over a 10-week read cycle, with water charged quarterly in the months of July, October, January and April as part of your rate notice.

Occasionally, a water meter may not be read for a variety of reasons, including being unable to gain access to the water meter due to:

  • a locked gate
  • a dog barring access to the water meter
  • overgrown vegetation
  • the meter becoming buried due to earthworks.

If the meter reader is unable to read the water meter, a self-read card will be left in your mail box to explain the reason. You will then able to either call, email or post the meter reading to us so we won't need to estimate the reading.