Accessing information

Redland City Council functions under the Right to Information Act 2009 (RTI Act) and the Information Privacy Act 2009 (IP Act) and is committed to providing the community with open and transparent access to information.

On this page: 

What is Right to Information and Information Privacy?

The RTI Act gives people the right to access documents held by Council that are not usually publically available and which contain information that is 'non-personal'.

The IP Act gives you a right to access and amend your personal information and outlines how Council manages your personal information. 

Find out more about how we manage personal information by viewing our Privacy statement.

How do I access information held by Council?

Before starting the application process, check to see if the information is already available. Most information on our website can be viewed or downloaded free-of-charge.

If you are having difficulty accessing documents from our website, please contact us to request access to the information in another suitable format, such as hard-copy or CD. If there are any copying fees or other charges we will inform prior to your request being processed.

You can use any of the following methods to find information:

  • View the documents published in our Publication Scheme.
    You can learn about Our organisation, Our online services, Our finances, Our priorities, Our decisions, Our policies and Our lists and registers.
  • Search our website.
    Can't find what you are looking for on our website? Try using our search box located on each webpage.
  • Use PD Online
    Find information about development applications.
  • Use our interactive Red-e-map
    Find anything from a barbecue for a picnic, or where to walk your dog.
  • Search the Redland libraries catalogue
    Search for publications produced by Redland City.
  • View the disclosure log
    The disclosure log contains details about documents released in response to applications made under the RTI Act. Access to documents can be requested by contacting us.
  • Contact us
    If the information you are searching for is not already published, we'll check whether we hold the information and can provide it to you via administrative access release.
  • Search for Redland City's records
    Search for historic records of previous councils which we have transferred to Queensland State Archives.
  • View our history
    Discover details about our local history and heritage.

Making an application for access to documents through a formal process

Sometimes, we can only release information through the formal RTI/IP process. 

If the information you seek is not available in another way (even if a charge is applicable) then you will need to make a formal access application under the RTI Act or the IP Act. Please contact us prior to making an application if you have any questions. In some cases there may be another way of giving you access to the documents you want, without having to make a formal application. Please send your completed RTI/IP application form to, or post to our postal address at PO Box 21, Cleveland, 4163.

Applications to access information held by Council under the RTI Act and IP Act are made by completing the Right to Information and Information Privacy Access Application form [PDF, 0.2MB]. Applications to amend your personal information are made by completing the Information Privacy Personal Information Amendment form [PDF, 0.1MB]

Fees and charges

RTI applications

  • You pay a $50.80 application fee (effective for applications lodged from 1 July 2019).
  • Processing charges apply if your application takes more than five hours. Charges are set by the State Government and from 1 July 2019 are $7.85 for each 15 minutes, or part thereof, spent processing your application ($31.40 per hour). Council will provide you with a charges estimate notice.
  • If you have a healthcare card or a concession card, a written application can be made to have the processing and/or access charges waived.
  • We provide documents free of charge on CD. If you require printed copies of the documents an A4 black and white photocopy is $0.25 per page.

IP applications

  • You do not pay an application fee or processing charges.
  • You need to provide identification 
  • We provide documents free of charge on CD. If you require printed copies of the documents an A4 black and white photocopy is $0.25 per page.

How long will it take to process the application?

The RTI Act and IP Act allow Council 25 business days to process an application but this can be extended in some circumstances. For example, if we need to consult with third parties, the size and complexity of your application and current workloads within the team.

More information

Detailed information about Right to Information and Information Privacy is available on the following websites:

Related links

External websites