Frequently asked questions
How many times can I renew my items?
You may renew your library items once, giving you a maximum of eight weeks. However, if somebody else has requested that item, you will not be able to renew it. For your convenience, you can renew your items online via Red-e-cat or over the telephone by calling any branch library, as long as they are not overdue.
What if my items are due while I’m sick or away on holiday?
You can either renew your items over the phone, or for extenuating circumstances, speak with staff about extending the due date. If you have an item on request and you will be away, you can ask staff to suspend the request until you return.
How many items may I request at a time?
You may request up to ten items at a time (this includes inter-library loans).
Can I request that the library purchase a particular item?
Yes. If you would like the library to purchase a particular book or item, ask at the Reference/Information Desk.
Can I research my family history?
Yes. Our Local History library is located at the Cleveland branch. The Redland Genealogical Society also visits the Local History Library at the following times:
Tuesdays and Thursdays: 9.30am and 12.30pm
Saturdays: 12.30-3.30pm
Can I leave my child unsupervised in the library?
No. Unsupervised children can be at risk in any public place, including public libraries. There is a risk that they may leave the library at any time, hurt themselves or be approached by strangers. Libraries are busy public places and open to all and cannot take the responsibility of caring for unsupervised children.
What if the library does not have the books/information/article I need?
We can obtain books and/or articles for you from other libraries through an inter-library loan. To request an item through an inter-library loan, please see the Reference/Information Desk. You may place requests for up to three inter-library loan items at one time. It may take a few days to a few weeks to get the item for you, depending upon where it is located. There is no charge for requesting an inter-library loan.
What is my PIN?
When you join the library you are automatically given a four digit PIN (Personal Identification Number). Your PIN is required when you log on to the library catalogue or make a booking for the Information Technology computers. This is our way of protecting your privacy. Unless you specify otherwise, the PIN will be your postcode. To change your PIN number, log in to Red-e-cat, go to My Account, and click on Profile. You can also change your PIN by asking staff at any branch.
Do you have phone books?
Yes. We have phone books for all Australian states.
Do you have a fax service?
No. We do not offer a fax service. This is available at the local post office for a small fee.
Do you have photocopiers?
Yes. Capalaba, Cleveland and Victoria Point Libraries have coin-operated black/white and colour photocopiers for use by the public. The Mobile Library and Dunwich Library also have a photocopier each for use by the public.
Do you provide a JP service?
Some Redland Libraries staff are qualified as JPs. If you wish to have documents signed, please call and make an appointment. The Council Customer Service Centres also offer a JP service between 8.30am and 9.00am week days. Please note, Capalaba Customer Service Centre only provides the services of Commissioner of Declarations at these times.
Do you provide meeting rooms?
Yes. Contact any branch to make a booking.
Do I have to join the library to use the Internet?
Yes. There is no charge for the Internet but you must be a library member. Children under 18 must present their library card to use the Internet.
Can I book ahead to use the Internet?
Yes, you can make a computer booking for a future time by phoning any branch.
Do you offer computer classes?
Yes. Redland libraries offer introductory Internet and Email computer classes. Speak with staff if you would like to attend a class.
How do I apply for a job at Redland Libraries?
All positions are advertised on the Redland City Council website. To view vacant positions, click on Council, then Job Opportunities. This will provide you with the required information about the job and how to apply. Library positions are also advertised in the Bayside Bulletin and the Courier Mail newspapers.