Our service standards
We are committed to responding to you quickly and efficiently and aim to meet set standards when providing services to you. Here are our standards for when you visit us in person, talk to us on the telephone, you write to or email us.
Face to face contact
When you visit us in person we will:
- provide a professional, polite and attentive service
- aim to provide accurate and complete information
- listen to your requests and discuss fully your requirements
- help non English speaking customers by using the language skills of Council staff to provide informal language services
- assist hearing impaired customers by providing audio loops for people with hearing aids.
Writing to Council
When you write to Council we will:
- write our reply in plain language
- acknowledge your correspondence in five working days
- let you know when a full response will be provided if we cannot respond in this timeframe.
Email contact
- acknowledge receipt of your email within five working days
- let you know when a full response will be provided if we cannot respond in this timeframe.
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