Customer service promise

Council’s customer service promise is based on our service standards. But it is broader and more inclusive than individual standards. To honour our promise, Council recruits service–oriented professionals and provides them with the tools and training needed to assist you. Our people are integral to our success.
 

We promise to: 

• use plain language
• keep your information confidential, subject to freedom of information and privacy legislation
• consider customer service skills when recruiting staff
• carry out ongoing customer service training programs
• focus on customer satisfaction when we manage and appraise staff
• formally acknowledge staff providing excellent customer service
• conduct regular customer feedback to ensure we meet customers’ needs
• review and improve forms, systems and procedures from a customer perspective
• be sensitive to the needs and beliefs of customers of all ethnic origins.

Help us help you

There are some simple things you can do to help us meet our customer service promise. They include:

• providing as much accurate information as possible and presenting all the facts of the situation
• treating our staff with courtesy
• giving feedback on our services

If you are pleased with our service, let us know so we can recognise and reward our staff. 

If you are dissatisfied, we will take your complaint seriously and try to resolve it as quickly as possible.