Customer service
Customer Service Centre locations
| Cleveland |
Capalaba |
| Corner Middle and Bloomfield Sts, Cleveland |
Noeleen St, Capalaba Place
(adjacent to Capalaba bus station and library) More >> |
Customer Service Centre opening hours
8.30am to 4.30pm – Monday, Tuesday, Thursday, Friday (excluding public holidays).
10am to 4.30pm - Wednesday.
Key services
- rate payments by cash, cheque, credit or debit card
- pensioner assistance with concession information and entitlements
- dog registration
- building and planning registration and application process
- general information and inquiries
Phone contact – 07 3829 8999
Customer Survey
Tell us what you think! >>
Written communication
Address all mail to:
Chief Executive Officer, RCC, PO Box 21,
Cleveland, Qld, 4163
When you write to Council we will:
- write our reply in plain language
- acknowledge your correspondence in five working days
- let you know when a full response will be provided if we cannot respond in this timeframe.
Email contact
rcc@redland.qld.gov.au
When you email Council’s general emailbox we will:
- acknowledge receipt of your email within five working days
- let you know when a full response will be provided if we cannot respond in this timeframe.
When you contact Council by using a link on our web site we will:
- acknowledge receipt of your message within five working days
- let you know when a full response will be provided if we cannot respond in this timeframe.
Guide for Customer Complaints 
[PDF 58KB]