Customer Charter
The purpose of our Customer Charter
At Redland Shire Council (RSC), we constantly strive to improve service and forge closer relationships with you, whilst remaining open and accountable.
This charter sets out the standards you can expect from us. It explains how to get information and how to let us know if you have concerns and suggestions to help us serve you better. Download the Customer Charter. 
[PDF 188KB] The standards you can expect, relating to specific services, are also detailed in Council’s A to Z Guide.
Our promise to you
As part of our Corporate Plan, we have made the commitment that, in partnership with our community, we will provide best value:
- leadership, planning and representation
- protection and maintenance of lifestyle and natural environment
- community and regulatory services
- infrastructure and facilities.
Our customers
- ratepayers
- residents
- businesses
- community groups
- government
- visitors
Your rights
When you contact Council with a request or a complaint you can expect to:
- be treated with courtesy and respect
- be provided with a reference number for any future enquiry or follow–up
- receive an acknowledgement within five working days
- be kept informed of the process and outcome
- have your personal details kept confidential
- have the matter investigated thoroughly and objectively.