Complaints

Redland City Council has established a complaints process in line with the requirements of the Local Government Act 2009.

The types of complaints dealt with by this process include:

• a complaint about the conduct or performance of a councillor
• a complaint about the conduct of a Council employee
• a complaint about a Council service or other administrative action

Formal decisions made by Council at its General, Special and Committee meetings are not subject to this process. A grievance about a formal Council decision may be taken up with any of the elected members.

Read Factsheet - Guide for Customer Complaints [PDF 140KB]

Other reference documents

Policy - Complaints Management Process POL-3037 [PDF 44KB]

Guideline - Complaints Management Process GL-3037-001 [PDF 83KB]

Policy - Conduct and Performance of Councillors POL-3096 [PDF 39KB]

 Guideline - Conduct and Performance of Councillors GL-3096-001 [PDF 118KB]