Community Satisfaction Survey
Council survey shows 96% think Redlands is a good place to live
The first comprehensive community satisfaction survey commissioned by Council in five years shows most residents feel a sense of belonging, wellbeing and safety here.
Divided into basic services and infrastructure, community lifestyle services, managing the city and customer service and communication, the survey represents a citywide snapshot of community perceptions from 459 residents who participated.
Redland City Council performed at or above other local governments in:
- basic infrastructure (roads, footpaths, kerbing and guttering)
- traffic management
- parking
- public transport
- parks, playgrounds and public amenities
- environmental controls and protection
- environmental protection/conservation
- cultural, sporting and library services
- providing opportunities to the community to have a say on key decisions.
The detailed survey was commissioned by Council and conducted by independent research company, Deborah Wilson Consulting Services. The report will be used as a baseline to measure future community satisfaction. There were significant differences in opinions among residents of inland, coastal and island communities and the length of time people have lived in the City and their age groupings also influenced their opinions.
Other findings include:
- most people highly ranked the quality of cultural, sporting and library services (77.2%), parks, playgrounds/public amenities (68.9%) and parks management (68.1%). nearly seven out of 10 residents are dissatisfied with the state government plan, believing not enough measures were in place to stop significant impact to their lifestyle and the environment with the planned 30,000 population increase.
- the community indicated it expects Council to manage areas under its direct control better, such as building control, town planning and environmental planning, which received 20%, 28% and 34.2% satisfaction rates respectively.
- improving services to meet the growing needs of new families, young people and older residents are important to the community.
- more economic and tourism development is supported in Redland City with strong agreement (78.5%) that Council should support business growth to boost local employment.
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